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Hi Chris

I would definately take the tent back. If the seams were leaking the tent is faulty, and if there was a strap missing the tent is not complete. These things have not happened through wear and tear.

If goods are faulty it is the resposibility of the retailer to exchange or refund. We contacted Greatoutdoors recently just because there was a pin hole in the roof of a porch, they never hesitated about exchanging it, that's the service you want!

Good luck

Lizzie  

Hi.

We were lucky, we hadn't collected our Kampa Lulworth 6 as the retailer had been waiting for new stock.  They had been selling really well and during the hot dry spell nobody had discovered the problem.  Then 3 were returned in as many days and the demo model was leaking like a seive!   They could have just sold it to us, but he explained about the fault and was upfront and honest.  All credit to him as I'm sure many would have said nothing and sold it.

It is a shame.  If Kampa address the issues then it could be a fantastic tent. 

Unfortunately it seems to be the way the world is going now.  Big companies mass producing stuff with no thought or care for either their workers or the finished product.  As long as they get the pounds in their pocket they are happy and the only way we can get things to change is to fight back.  Take the tents back, dont settle for bad quality complain and dont stop until you get your money back or the goods replaced for decent ones.  We are too happy to accept rubbish and say ahh well never mind we will make do.  In the end, hit them where it hurts, in their pocket by swapping brands and making sure you let as many people as possible know of the problems you faced.

Rant over now lol

Sassy