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 Topic: Leaking "Factory Second" from Aspinalls
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29/7/2009 at 8:55am
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Joined: 08/3/2009 Standard Member
Forum Posts: 18
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My family and I have just had to return after just 3 nights of a planned 7 night camping trip in the Gower due to our Khyam Ridgi-Dome Ultimate Classic tent leaking at the seams. This was at a site that took 7 nights money up front so in effect we have wasted about £80 in camping fees.
I bought this tent last week, 21st July 2009, from Aspinalls (AKA www.caravans-camping.co.uk) as a factory second. I didn't expect a tent sold as a factory second to be perfect, and I simply patched the 3 inch tear I discovered when I first put it up in the garden.
However, after getting the The Gower and setting up camp the rain started, and soon after that, the drips started coming in. The trouble areas where the seams at the points where the bedroom loops are sewn in. As soon as I noticed this I emailed Aspinalls via their contact us page (this was on Sunday night 26th July 2009) with an urgent message for them to contact me on my mobile phone. This plea seems to have been ignored.
It is my belief that any tent sold, factory second or otherwise, should be weatherproof.
I am going to attempt to contact Aspinalls today on the phone, and hopefully this issue will be resolved, I just thought I would post this here to keep a public log of my experiences with this store. The results of the phone call will also be posted here.
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