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Topic: premium extension for Vango doesn`t fit!
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26/3/2010 at 8:46am
Location: Outfit:
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Joined: 06/1/2010 Diamond Member
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I'm a tad confused now about whether or not the premium extension fits the Vango Icarus 500. I've been told by the guy selling it to me that the premium extension doesn't fit, but that there is an open canopy which does.
Yet the pictures look very similar only difference is the door!
Some websites sell the premium extension for the Icarus 500, others list other vango tents but exclude the Icarus.
The thing is that I've already seen an Icarus 500 with a premium extension attached (my sister bought both last summer). The fit isn't exact, and on one occasion the wind lifted it off, but it was very, very stormy. The problem was solved on that occasion by taking it down but I had said at the time that a couple of clips, like the ones you buy to secure sheets to the edge of a mattress, would solve that problem - but I've since discovered Clingons and they'd be much better.
My feeling is that Vango sold this for the Icarus 500 last year, and possibly got some complaints. Rather than change the design they just continue to sell it but 'not' for the Vango Icarus. Then it's up to your own discretion. I'd still be keen to buy one as they're still a great asset, and the open faced canopy is just as at risk in a storm - in fact more so as the wind would get right under it and lift it.
I want to order this but since the shop would be ordering it in specifically for me I feel I would be unable to return it if it really doesn't fit!
What are Vango playing at?
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04/5/2010 at 3:23pm
Location: None Entered Outfit: None Entered
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Hi Frome, in reply to your question in your original post; we're not playing at anything! :-)
For 2009, we recommended the following canopy options for Icarus 500:-
Large Canopy and Premium Extension on front door.
Tunnel Canopy and Tunnel Extension on side door.
These were/are general canopies which are intended to be used with a number of tents.
For 2010, we introduced an Icarus specific canopy, so obviously, that's the one we recommend!
Hope this answers your questions.
James
AMG Quality Manager
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04/5/2010 at 3:55pm
Location: swansea Outfit: Avondale corfu sunvalley 8
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Hi James , Welcome, its nice to have a vango expert on board .
Its a pity this info isn't made clear on the website tent additions matrix though .
Its bound to cause confusion , especially when the retailers don't know their stuff either .
If the extensions mentioned will fit, albeit not as perfectly as the new one , why not tell people that they Do fit and give them the choice of what to buy .
The large canopy for instance is available for around £40 whereas the new icarus one is about £60 , and the premium extension about £70 . they have achoice of what they want to pay, and can decide for themselves if they want the icarus custom made one or spend 320 less on a universal fitiing one. there should be info saying the tunnel canopies and extensions will fit on the side too.
Lots of people would prefer the closed in premium extension to the open canopy , but the website doesn't show them that it will fit.
So if someone goes to a shop, wants to buy the tent and is told the only one that fits it is the icarus 2010 version, when they really wanted a closed front one ,for the front or the side , maybe they'll decide its not the tent for them after all, they need a closed front extension , and go off to look for a different tent?
not everyone knows about ukcs , and comes here to get it confirmed by other members whether the canopy fits or not.
Its not good for business is it ?
------------- Debbie
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