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Subject Topic: Go outdoors 12 month guarantee
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Personkopte4ever
25/8/2010 at 4:48pm
 Location: Lancashire
 Outfit: Force 10 Nitro 200 View kopte4ever's Profile View Profile   Reply to kopte4ever Reply   Quote kopte4ever Quote  
Joined: 10/5/2006

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The law states that the consumer has up to 6 years [5 in scotland] to claim that goods were faulty at point of purchase, however after a period of 6 months it would be down to the consumer to prove this, up to 6 months it is down to the retailer to prove otherwise.

However Go may well want to send the tent back to the manufacturer for testing on a hydrostatic head tester to make sure what you say is correct. They are well entitled to do this. However the they say the tent is out of warrenty. this does not overule statutary law as described above.

Hope this helps


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Personbourne31
29/8/2010 at 2:25pm
 Location: Aberystwyth
 Outfit: Zanobia 6 View bourne31's Profile View Profile   Reply to bourne31 Reply   Quote bourne31 Quote  
Joined: 13/8/2009

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Good news... I wrote to the customer services department and they told me to take it back to the store and they would get it checked out... so Saturday, its all booked in for a review... when I spoke to them, they said that if they found fault, they would need to get in touch direct with Hi Gear who may also want to review the tent... so, stage 1 started at least....!!

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Sarah31


Personpolam
29/8/2010 at 2:34pm
 Location: Darlington
 Outfit: Hi gear corado 4 View polam's Profile View Profile   Reply to polam Reply   Quote polam Quote  
Joined: 25/7/2010

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Let us know the outcome when you find out.

 

Good luck



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John


Personrooks
29/8/2010 at 2:49pm
 Location: Norwich
 Outfit: Caravan wannabe View rooks's Profile View Profile   Reply to rooks Reply   Quote rooks Quote  
Joined: 24/7/2010

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Fingers crossed best of luck


Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes

New! Please upload a photo of your tent to the Tent Showcase!


PersonPigletandTigger
29/8/2010 at 2:59pm
 Location: Dorset
 Outfit: Lots.mainly Cabanons! View PigletandTigger's Profile View Profile   Reply to PigletandTigger Reply   Quote PigletandTigger Quote  
Joined: 20/5/2004

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So where does it leak from? Can you see water coming in or is it just wet?   


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Piglet



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