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Subject Topic: Oops.... new Kampa Croyde
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PersonAuntie Doris
26/6/2011 at 12:31pm
 Location: None Entered
 Outfit: Vrijbuiter Pyramide View Auntie Doris's Profile View Profile   Reply to Auntie Doris Reply   Quote Auntie Doris Quote  
Joined: 02/5/2007

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The hassle continues.

Put up the replacement to check it out and there are three small holes in a row on the canvas. Looks like it is a flaw in the fabric itself. It is just so bloody annoying!

However, I can't fault the customer service at the shop - phoned them again (poor Kevin must be sick to death of me!) and he said they would put up a Croyde at the store, check it over properly and then deliver it to us and take the other one away.

I feel a bit bad for going back again and asking for another replacement, but a hole is a hole and that isn't good in a new tent!

Auntie Doris x


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PersonPinkPanther
26/6/2011 at 9:24pm
 Location: Wirral
 Outfit: Adria Adora 532 UK & Outwell Nevada M View PinkPanther's Profile View Profile   Reply to PinkPanther Reply   Quote PinkPanther Quote  
Joined: 05/4/2010

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Oh no.........!! What a shame. At least the shop you bought it from are offering great customer service and sorting it out for you. Please let us know which shop it is as they sound very helpful!


PersonAuntie Doris
26/6/2011 at 9:50pm
 Location: None Entered
 Outfit: Vrijbuiter Pyramide View Auntie Doris's Profile View Profile   Reply to Auntie Doris Reply   Quote Auntie Doris Quote  
Joined: 02/5/2007

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It's Don Valley Outdoor Centre in Doncaster.... here is their website... http://www.donvalleysports.co.uk/

They have been very helpful.

Auntie Doris x


PersonAuntie Doris
03/7/2011 at 2:17pm
 Location: None Entered
 Outfit: Vrijbuiter Pyramide View Auntie Doris's Profile View Profile   Reply to Auntie Doris Reply   Quote Auntie Doris Quote  
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Hurray!! New replacement tent arrived.

Put tent up....

Canvas fine - no holes
Inner fine - no holes

Went to put eyebrow canopy pole in and there is no bloody plastic cuppy thing to put it into.

I am getting so irritated now.

Phoned nice Kevin-man at Don Valley and he nearly had hear failure. Said he would phone me ack tomorrow to try and sort something out.

I genuinely feel sorry for him as it is not his faiuly that the tent is faulty. I just want a new tent with no holes and not bits missing!

Auntie Doris x


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New! Please upload a photo of your tent to the Tent Showcase!


PersonSusanMcT
10/7/2012 at 11:24pm
 Location: 
 Outfit:  View SusanMcT's Profile View Profile   Reply to SusanMcT Reply   Quote SusanMcT Quote  
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Oh no, what a nightmare. We have also recently purchased a kampa croyde 6 but have fortunately had no problems with it. Just posted some photos of our trip last week.
Hope you get it all sorted out and get some enjoyment out of it


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Personmelmel74
11/7/2012 at 7:00pm
 Location: Essex
 Outfit: Croyde 6 Bude 4 Vango Zeal Klondike View melmel74's Profile View Profile   Reply to melmel74 Reply   Quote melmel74 Quote  
Joined: 05/5/2011

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Hope you get it sorted, it really is a lovely tent so wish you luck.

-------------
2015 April: Polstead, Suffolk. May: Two Acres, Ely. Waveney River Centre and Whitehall Farm, Norfolk. Aug: Howstean Gorge / The Quiet Site / Fron Farm / Cae Du / Trevayne Farm - BOOKED!



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