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Topic: ABC Caravan & Camping company - not happy

meltux

18/5/2011 at 12:09pm
Location: Newbury Berks
Outfit: None Entered

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Hi All

I ordered a Gelert Lakesbury 5 porch to fit on my Hi Gear Mojave 5 tent on 5th May. Had confirmation that money had been taken but heard nothing else at all.

Chased via email, but still nothing.

After trawling on the web for a while managed to finally find their phone number (not displayed on website) & called them to find out what's going on.

Spoke to a friendly chap in the shop, who said that they didn't have stock of the porch as they had been waiting for them to come in from China. I asked if I could speak to someone from the internet side of the business & was told no, they do everything via email. They are unloading lorries this morning & will email me later today/tomorrow to confirm my order (??????). I stressed that I need it for this weekend & will cancel my order if it's not here by lunchtime on Friday.

Quite p'd off to be honest, wanted the porch for this weekend's trip away, so ordered in plenty of time for it. Why oh why do companies insist on showing stock available when they haven't even received delivery yet. I run an internet business myself and only ever have stock on the site that is physically here with us.

Has anyone else had any dealings with ABC? How have you got on with them? So far I'm not impressed with the major lack of customer service. Wish I'd bought it from somewhere else now.

Thanks for reading if you've got this far - rant over!!

Mel

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Francais

18/5/2011 at 12:31pm
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Have read some horror stories, from folk visiting the retail shop, my only dealings have been online, for the purchase of a Cabanon PN20 Utility Tent, a couple of years back, bargain price and quick service to boot, so I can nly speak highly of them.

shelldean

18/5/2011 at 3:20pm
Location: Surrey London borders
Outfit: Harvard de lux. Indiana 8. Quechua 3

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been lots of thread on here about ABC mainly their lack of customer service in the shop from what i recall.

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Shelli
Campers do it in the mud!
Hubby says we can't camp as much this yr mmm we'll see!!
camped in 2009= 27nights
Booked for 2010 = 30 nights.

YAH I win!!

Looks like I was right he he

shelldean

18/5/2011 at 3:26pm
Location: Surrey London borders
Outfit: Harvard de lux. Indiana 8. Quechua 3

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just did a search and only found two ... it won't let you search for just ABC, not long enough. So I searched for Swansea.

HERE & HERE

I know there was more, but not quite sure what word to search for.

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Shelli
Campers do it in the mud!
Hubby says we can't camp as much this yr mmm we'll see!!
camped in 2009= 27nights
Booked for 2010 = 30 nights.

YAH I win!!

Looks like I was right he he

Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes

New! Please upload a photo of your tent to the Tent Showcase!

shelldean

18/5/2011 at 3:28pm
Location: Surrey London borders
Outfit: Harvard de lux. Indiana 8. Quechua 3

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ah ha on the second link above in the second post there is a link to a few more threads.

edited to say the first link (second post) also has a link

HTH

Former Scout

18/5/2011 at 3:34pm
Location: Glossop - Gateway to the Dark Peak
Outfit: KAMPA Frinton 5 Outwell Nevada S

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I have them listed in my browser as "Camping Shop Direct / ABC Swansea - AVOID"

I've never known a shop with so many poor comments on this forum. They should have a "UKCS Health Warning"

elizaD

18/5/2011 at 8:34pm
Location: Hull East Yorkshire
Outfit: Outwell Vango Relum & Cabanon!!

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Wow, should I actually congratulate ABC Camping....think this is the latest they've managed to get into a camping season before their first complaint appears on this website!!!!

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Eliza D

Camping's not Camping Without Custard Creams!!

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atko

18/5/2011 at 9:20pm
Location: Kent
Outfit: BL6 & Nevada M etc

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ABC Camping are well know for poor customer service. I bought one thing off them some 5 years ago and the guy of the phone was sharp to say the least.

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atko

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