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   Camping under canvas -  Tent talk. Advice, info and recommendations 		Share   Post on X / Twitter  Share on Facebook  Email  Printer Friendly Version Print
Subject Topic: go outdoors. Post Reply Post New Topic
Persondjdave1955
24/5/2011 at 12:33pm
 Location: lichfield
 Outfit: mojave 5 tent View djdave1955's Profile View Profile   Reply to djdave1955 Reply   Quote djdave1955 Quote  
Joined: 10/6/2010

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bought a mojave 5 in aug 2009,was on offer! did'nt use it until may 2010 then only about 5 wk ends in all. used in in may bank holiday 2011 wk end noticed a rip in the roof,got it repaired but was told that it looked about to split even more so rang go outdoors at coventry where i bought it from and today they changed it for a brand new one .now if thats not customer service at its best .

well done roy at go outdoors coventry.                     



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PersonTommy 45
24/5/2011 at 5:56pm
 Location: Lanarkshire Scotland
 Outfit: Kalihari 10 + porch View Tommy 45's Profile View Profile   Reply to Tommy 45 Reply   Quote Tommy 45 Quote  
Joined: 12/8/2009

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Yep , they are good at changing things when faulty

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Enjoy yourself it's later than you think !


PersonTommy 45
24/5/2011 at 5:57pm
 Location: Lanarkshire Scotland
 Outfit: Kalihari 10 + porch View Tommy 45's Profile View Profile   Reply to Tommy 45 Reply   Quote Tommy 45 Quote  
Joined: 12/8/2009

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Yep , they are good at changing things when faulty

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Enjoy yourself it's later than you think !


PersonKateB1975
24/5/2011 at 7:28pm
 Location: Tockholes Lancs
 Outfit: Berghaus Air 8 & Porch View KateB1975's Profile View Profile   Reply to KateB1975 Reply   Quote KateB1975 Quote  
Joined: 26/3/2011

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Nice to hear of some good customer service

Kate x

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High Laning, Dent - May 2015


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New! Please upload a photo of your tent to the Tent Showcase!


Personshirleys
24/5/2011 at 7:34pm
 Location: Stalybridge
 Outfit: Outwell Oakland XL View shirleys's Profile View Profile   Reply to shirleys Reply   Quote shirleys Quote  
Joined: 23/1/2011

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Our local (Stockport) Go Outdoors are fantastic, One of the sleeping pod zips broke, they gave us a spare sleeping pod (still have original pod as a spare) then a zip broke on the fly sheet, and they ordered a spare and swapped it.

Best Customer service I know of, try asking for a swap on a car due to a fault and they would laugh at you.

I feel they are really leading the way in camping shops (no offence to others as I havent had dealings with them)



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Phil + Shirl



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