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19/7/2011 at 10:59am
Location: Tadley
Outfit: Quebec Fistral Geteld Beta XL 350 550
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Joined: 30/7/2009 Silver Member 
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The refund part is a tricky one as more than 6 months have passed and you did not notify Blacks sooner
"Getting a full refund
If things go wrong with goods you have bought, you have the right to return them and get all your money back (a full refund). However, this right only lasts for a very short time after you buy the goods. You are allowed a short time to examine the goods and try them out, but you must tell the trader about the fault as soon as you discover it. It will be up to you to prove that there is something wrong with the goods if the trader doesn't accept this.
You will not be able to get a full refund if you have:
continued to use the goods after you realized something was wrong
tried to repair the goods in any way
kept the goods for too long without telling the trader there is something wrong with them, or noticing the fault.
If you aren't entitled to a full refund for one of these reasons, you may be entitled to get some of your money back, or to a repair or replacement instead – see below.
If you think you are entitled to a full refund but the trader offers you one of these alternatives instead, you may want to think about accepting it, but you don't have to. To find out what you can do if a trader refuses to offer you what you're entitled to, see under heading"
So they are offering a refund, maybe you can argue for the cash (or refund to debit/credit card etc) rather than gift card, but as they no longer stock this, if they cannot get hold of replacment poles for you, you may have to take the refund on what you paid in one form or another, though cost of a new set of poles may well be a lot less than adding the extra to your £200 to get what you wanted.
Its a pain because you thought you had a bargain, but do not have, You may have found in November if you had checked it then that they could only offer you your money back, and back to square one.
Stick with trying to get Blacks to keep trying in getting hold of Outwell, but if they can't eventually they will just be offering you your money back. Try not to annoy the staff into just wanting to give you your money back and be done with this, so that they keep trying. In the end you may have to make the choice of getting hold of a poleset yourself or accepting a refund and choosing something else. Once you accept a refund thats it, its final.
Do some research on how much a poleset will cost if you can source it from somewhere. If Blacks are really getting nowhere with getting the poles from Outwell, then maybe discuss with as senior member of staff you can get to talk to to see if you keep the tent and source some poles yourself, whether they can sort you a gift card as rsome form of recompense for the inconvinience and extra expense you wil have.
Good luck
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Topic: Advice please!
