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   Camping under canvas -  Tent talk. Advice, info and recommendations 		Share   Post on X / Twitter  Share on Facebook  Email  Printer Friendly Version Print
Subject Topic: Outwell Post Reply Post New Topic
Personrhubarbs
21/10/2011 at 5:45pm
 Location: buckinghamshire
 Outfit: Vango Anantara 600tcxl View rhubarbs's Profile View Profile   Reply to rhubarbs Reply   Quote rhubarbs Quote  
Joined: 04/9/2011

Standard Member
Standard Member

Forum Posts:   62
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This year we purchased a 2011 Montana 6 tent. On pitching it for the first time we found it had faults. We then changed the tent another 2 times only to find all the tents had faults. We were gutted as this was the tent we had set our hearts on for our growing family. All we ended up with was a front extension,footprint and carpet and no tent to use them with.
We then emailed OASE Outdoors and attached pictures with the faults that the 3 Montana's had.
We didn't expect to get very far as we have read how hard it was to get a response from OASE or Outwell.
Eventually, we spoke to a lady called Nana who was very sympathetic to our bad luck. After speaking with her she apologised and told us that there were no more Montana 6's in stock and so she offered us the Montana Lake as compensation.
We have accepted the tent and it's amazing.
We want to let people now that OASE Outdoors and especially Nana have restored our faith in the Outwell name. The level of customer care and attention has been excellent and they really took on board our comments and grievances.

The Rhubarbs


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PersonJimb0b
21/10/2011 at 9:31pm
 Location: N.Yorks
 Outfit: Outwell Montana Lake View Jimb0b's Profile View Profile   Reply to Jimb0b Reply   Quote Jimb0b Quote  
Joined: 21/8/2006

Silver Member
Silver Member

Forum Posts:   175
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Wow result,enjoy your tent


PersonJohn in Leeds
21/10/2011 at 9:43pm
 Location: None Entered
 Outfit:  Eldorado Hilleburg Akto Trigano 420 View John in Leeds's Profile View Profile   Reply to John in Leeds Reply   Quote John in Leeds Quote  
Joined: 10/3/2004

Platinum Member
Platinum Member

Forum Posts:   739
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Congratulations!

Please give me some tips

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"The trouble with the world is that the stupid are cocksure and the intelligent are full of doubt." - Bertrand Russell


Personejjerome
21/10/2011 at 11:23pm
 Location: Devon
 Outfit: Fleetwood Meridien 560EK View ejjerome's Profile View Profile   Reply to ejjerome Reply   Quote ejjerome Quote  
Joined: 15/9/2011

Gold Member
Gold Member

Forum Posts:   388
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Wow...result!! Enjoy your Poly!!!


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campingworld1
22/10/2011 at 9:36am
 Location: 
 Outfit:  View campingworld1's Profile View Profile   Reply to campingworld1 Reply   Quote campingworld1 Quote  
Joined: 21/4/2011

Gold Member
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Forum Posts:   392
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Good job!


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Personpingvin
22/10/2011 at 10:01am
 Location: Denmark
 Outfit: None Entered View pingvin's Profile View Profile   Reply to pingvin Reply   Quote pingvin Quote  
Joined: 27/4/2011

Platinum Member
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Forum Posts:   972
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Let's hope they've improved their customer service because they've read all the comments on ukcampsite... Being Danish myself I have felt a bit ashamed about their bad service!!!

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Proud owner of a 1987 Sprite Alpine 370 EK, a cheap popup tent and a beloved retro Trio frame tent from the early seventies, called Giraffen.


Personadandemsmom
23/10/2011 at 1:20pm
 Location: West Midlands
 Outfit: Kampa Hayling 4 View adandemsmom's Profile View Profile   Reply to adandemsmom Reply   Quote adandemsmom Quote  
Joined: 04/9/2005

Platinum Member
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Forum Posts:   1275
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Quote: Originally posted by pingvin on 22/10/2011

Let's hope they've improved their customer service because they've read all the comments on ukcampsite... Being Danish myself I have felt a bit ashamed about their bad service!!!

Hope so, I also think Facebook has helped as lots of people have posted problems on their page which can't be helpful.



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