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Subject Topic: Decathlon customer service excellent!!! Post Reply Post New Topic
Personjez5005
23/3/2012 at 3:53pm
 Location: northwest
 Outfit: Quechua base seconds 4.2 & XL View jez5005's Profile View Profile   Reply to jez5005 Reply   Quote jez5005 Quote  
Joined: 03/7/2011

Standard Member
Standard Member

Forum Posts:   55
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Orderd & paid for a "base sends XL" in December £200 online with £15 delivery. As stated "in stock".All,s good I hear u say?emailed me back"non in stock"? But took my cash! Long story short. Emailed & rang store manager to say weren't happy & out of order.as was present for friends birthday & now cant get it to them on the date"it weren't really as Orderd it for myself". He said he,d order me one"as only ones they had where in France in a warehouse". I sed I wanted a discount for the hassle as they took my cash but no tent in stock!!! Fair dink-um to him.orderd it for me, knocked £30 off price + free delivery! So what should of been £215 in total I got for £170. Only telling you all this if you pay for online and it not in stock? Even though it says it is.

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quechua pop up tents rule!


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PersonEmerald1
23/3/2012 at 4:43pm
 Location: Derbyshire
 Outfit: None Entered View Emerald1's Profile View Profile   Reply to Emerald1 Reply   Quote Emerald1 Quote  
Joined: 03/7/2010

Platinum Member
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Ive always found them fab when dealing online orders. Stupid system took my card once then wouldnt again for a future order, meant calling main store down south and doing it manually over the phone.

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Special Needs Mum, Overprotective With Serious attitude!

Your Ignorance Is My Child's Only Disability!


Margo + Jerry
23/3/2012 at 10:30pm
 Location: 
 Outfit:  View Margo + Jerry's Profile View Profile   Reply to Margo + Jerry Reply   Quote Margo + Jerry Quote  
Joined: 06/6/2010

Gold Member
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Forum Posts:   478
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I found their online service excellent when I ordered my base seconds pop up a couple of years ago. Have struggled to get an inner for it but after a very long wait, they appeared online for sale this week.

My site had 7 in stock. Put my order in straight away only to find an email from them 3 days later to say order has been cancelled as they have none in stock

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Sarah


PersonEmerald1
24/3/2012 at 1:10am
 Location: Derbyshire
 Outfit: None Entered View Emerald1's Profile View Profile   Reply to Emerald1 Reply   Quote Emerald1 Quote  
Joined: 03/7/2010

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Forum Posts:   861
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Id phone them Margo and they might be able to track one down for ya.

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Special Needs Mum, Overprotective With Serious attitude!

Your Ignorance Is My Child's Only Disability!


Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes

New! Please upload a photo of your tent to the Tent Showcase!



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