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Subject Topic: Tent advice.
Page:  1  2 Post Reply Post New Topic
Personarsenaldes
26/6/2012 at 11:38pm
 Location: Aston Clinton
 Outfit: Kampa Holkham + Outwell Yukon River* View arsenaldes's Profile View Profile   Reply to arsenaldes Reply   Quote arsenaldes Quote  
Joined: 13/6/2010

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We havent had many problems with pitch size for our Vermont L and thats longer and wider

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Experience enables you to recognize a mistake when you make it again.
Everything has been said before, but since nobody ever listens we have to keep going back and saying it all over again and again and again


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Personshirleys
27/6/2012 at 7:28am
 Location: Stalybridge
 Outfit: Outwell Oakland XL View shirleys's Profile View Profile   Reply to shirleys Reply   Quote shirleys Quote  
Joined: 23/1/2011

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Very poor service from Go, I am surprised as we always had exellent service from them, maybe it's just that store or individual person.
Phil

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Phil + Shirl


Personjay.r70
27/6/2012 at 7:30am
 Location: glasgow
 Outfit: Outwell Glendale 5 View jay.r70's Profile View Profile   Reply to jay.r70 Reply   Quote jay.r70 Quote  
Joined: 08/5/2011

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That's what I said to the Mrs, they are hardly going to come and measure the tent on site, unless its crazy big and can't fit on a pitch.

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Jayr


Personjay.r70
27/6/2012 at 7:35am
 Location: glasgow
 Outfit: Outwell Glendale 5 View jay.r70's Profile View Profile   Reply to jay.r70 Reply   Quote jay.r70 Quote  
Joined: 08/5/2011

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Customer service took a bit of work to get a response from never mind the shop, who gave us the impression they where just going through the motions and couldn't give a damn that we had taken 3 tents back and just lost a week's holiday. And the fact they could see faults with the tent on the shop floor didn't make any difference.
Looks like we are going for the Outwell Glendale 5.

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Jayr


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Personmcguire6078
27/6/2012 at 7:58am
 Location: London
 Outfit: Kampa Frinton 4 Classic Nevada M View mcguire6078's Profile View Profile   Reply to mcguire6078 Reply   Quote mcguire6078 Quote  
Joined: 24/6/2009

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Just as matter of curiosity what sort of time frames were the faulty tents purchased and returned. Was it all within one month..? Looks like you have had some bad luck getting three faulty tents.



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Personjay.r70
27/6/2012 at 8:19am
 Location: glasgow
 Outfit: Outwell Glendale 5 View jay.r70's Profile View Profile   Reply to jay.r70 Reply   Quote jay.r70 Quote  
Joined: 08/5/2011

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First 2 where Hi gear voyager 6 tents, first had no toggles sewn to the inside so no curtains or doors could be tied back. We swapped it for another at end of last year, that one leaked so gave us our money back. Start of this year after spending ages checking out tents got the Vango Maritsa 500 as we liked the built in porch, but on second use a few weeks ago it failed big time as it was raining and coming in all around the tent, you could actually feel the rain vapour hitting you as it passed through the roof of the porch and had a huge puddle in the living room as it came in various places throughout the rest of the tent.

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Jayr


Personmcguire6078
27/6/2012 at 9:44am
 Location: London
 Outfit: Kampa Frinton 4 Classic Nevada M View mcguire6078's Profile View Profile   Reply to mcguire6078 Reply   Quote mcguire6078 Quote  
Joined: 24/6/2009

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So the Vango was purchased about 4-5 months ago and the other tents were faulty but dealt with last year..? The 2nd Hi Gear replacement tent was swapped over when? How long before you took it back as faulty...? When did you buy the first tent - how long before it was exchanged..?

Post last edited on 27/06/2012 09:51:34


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Personjay.r70
27/6/2012 at 9:50am
 Location: glasgow
 Outfit: Outwell Glendale 5 View jay.r70's Profile View Profile   Reply to jay.r70 Reply   Quote jay.r70 Quote  
Joined: 08/5/2011

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3 or 4 months ago for the Vango, and last year for the other two, I can hear the cogs turning, what's your thinking apart from us be rather unlucky?

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Jayr


Personmcguire6078
27/6/2012 at 10:08am
 Location: London
 Outfit: Kampa Frinton 4 Classic Nevada M View mcguire6078's Profile View Profile   Reply to mcguire6078 Reply   Quote mcguire6078 Quote  
Joined: 24/6/2009

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I was just surprised at GO Outdoors, I have found them OK. Go Outdoors offer 28 days to inspect a tent. If you do find a fault within this period they normally give you an instant refund. If you go over this they will offer to send back a tent to the manufacture for inspection /repair or if in stock exchange the tent. I only thought Go Outdoors were being a little unusual in the way they dealt with you. If each tent has developed fault over a period of 8 months then it helps explain it a little more. I thought it all happened within a very short time frame (couple of months).

Unfortunately is not until things go wrong you realise how good or bad customer service is with a retailer.


Personjay.r70
27/6/2012 at 10:30am
 Location: glasgow
 Outfit: Outwell Glendale 5 View jay.r70's Profile View Profile   Reply to jay.r70 Reply   Quote jay.r70 Quote  
Joined: 08/5/2011

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We where a bit taken aback by the whole incident we expected better service than we got, especially with the trouble we had previously and the fact we had just lost a week's family holiday, and showing them photos and video of the rain coming in done nothing to change the can't be bothered attitude we got. Hoping the Outwell gives us better quality assurance. Still using Gooutdoors for price match, getting Glendale 5 package £512.

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Jayr


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Personmcguire6078
27/6/2012 at 10:35am
 Location: London
 Outfit: Kampa Frinton 4 Classic Nevada M View mcguire6078's Profile View Profile   Reply to mcguire6078 Reply   Quote mcguire6078 Quote  
Joined: 24/6/2009

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Just checking the tent reviews it looks like you bought the first tent in May 2011 which was exchanged straight away..? Then you returned the new exchanged & now faulty tent in Oct/Nov/Dec last year and got a full refund (5-6 months after the original exchange/purchase).

So you have received full refunds for both tents after returning to the shop after 4-5 months which doesn’t sound so bad. Again bad luck that you have all these faulty tents but at least you have been refunded the money.


Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes

New! Please upload a photo of your tent to the Tent Showcase!


Personjay.r70
27/6/2012 at 11:02am
 Location: glasgow
 Outfit: Outwell Glendale 5 View jay.r70's Profile View Profile   Reply to jay.r70 Reply   Quote jay.r70 Quote  
Joined: 08/5/2011

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I expect to get my money back but not to have so much hassle in the process. How have you found the Outwell tent?

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Jayr


Personmcguire6078
27/6/2012 at 11:08am
 Location: London
 Outfit: Kampa Frinton 4 Classic Nevada M View mcguire6078's Profile View Profile   Reply to mcguire6078 Reply   Quote mcguire6078 Quote  
Joined: 24/6/2009

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Fine although I think they are expensive this year. Having owned a Vango Icarus 500 and Nevada M I would say some of the features are better on the Outwell. We are starting to see some deals come through and prices are coming down. The Nevada started at £320 but is now down to £260 (sold most of last year for £240)

As mentioned Kampa tents are looking quite good value this year and have got some good reviews.



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