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Subject Topic: Voyager 6 Poles Post Reply Post New Topic
12/6/2012 at 12:18pm
 Location: Kent
 Outfit: Hi Gear Voyager 6
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Hi all, does anyone know where I might be able to get a spare Yellow (rear) pole replacement for mu Voyager 6.  Had high winds and torrential rain, and the 3rd section of the yellow pole has split (it may have been faulty).

I know GO sell the sections seperately, but I'd then have to unthread and rethread the elastic.  Any ideas? 

Not sure of the overall length, so there might be an alternative pole that does the job.  I know it's a 12.7mm pole.



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14/6/2012 at 11:42pm
 Location: Aston Clinton
 Outfit: Kampa Holkham + Outwell Yukon River*
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Go outdoors are the only supplier of hihgear tents and should be able to supply you with the yellow pole

-------------
Experience enables you to recognize a mistake when you make it again.
Everything has been said before, but since nobody ever listens we have to keep going back and saying it all over again and again and again




18/6/2012 at 2:57pm
 Location: Kent
 Outfit: Hi Gear Voyager 6
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Unfortunately it was a no-go from GO (pun intended). Customer Services at GO:

"I have looked into this for you and can tell you that you are not able to buy sets of poles.

There are only the sections which just need to be cut down to size to fit the length that you need."

 



18/6/2012 at 3:55pm
 Location: None Entered
 Outfit: None Entered
View mcguire6077's Profile View Profile   Reply to mcguire6077 Reply   Quote mcguire6077 Quote  
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To be honest if it’s just one pole section t it should not take too long to replace and it’s not that difficult. It might be worth buying a length of pole elastic and a tent pole threader to make it easier.

If the poles have different lengths and widths just take a note of there positions before undoing the cord. Just make sure they are fitted back in the same sequence.





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18/6/2012 at 9:29pm
 Location: Aston Clinton
 Outfit: Kampa Holkham + Outwell Yukon River*
View arsenaldes's Profile View Profile   Reply to arsenaldes Reply   Quote arsenaldes Quote  
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Thats incredibly bad after sales service. Higear are Go outdoors own brand tents and they cant supply you with a new pole. If you are near to a go outdoors take it in and let them make one up for you. Otherwise most decent camping stores will fit new pole sections for you, but as already said they are quite easy to repair

-------------
Experience enables you to recognize a mistake when you make it again.
Everything has been said before, but since nobody ever listens we have to keep going back and saying it all over again and again and again





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