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   Camping under canvas -  Tent talk. Advice, info and recommendations 		Share   Post on X / Twitter  Share on Facebook  Email  Printer Friendly Version Print
Subject Topic: Outwell Wolf Lake 5 Post Reply Post New Topic
PersonNicholJ
02/7/2012 at 10:31am
 Location: Stafford
 Outfit: Outwell tent View NicholJ's Profile View Profile   Reply to NicholJ Reply   Quote NicholJ Quote  
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Very good tent but 3 poles broken in Jubille week gales while in North Devon. Would welcome advice on where spares can be obtained.

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AJN


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Personsmee05
02/7/2012 at 10:58am
 Location: Padiham - East Lancs.
 Outfit: bailey bordeaux s7 View smee05's Profile View Profile   Reply to smee05 Reply   Quote smee05 Quote  
Joined: 27/7/2008

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broke as in bent?
or just the elastic cord through them?


Personblithe
07/7/2012 at 9:30pm
 Location: Midlands UK
 Outfit: WildCountryAspect4 View blithe's Profile View Profile   Reply to blithe Reply   Quote blithe Quote  
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What the main arch poles? (Illusions of owning an unbreakable tent shattered). I would go back to Outwell to be honest. Bad luck!

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Favourite sites visited.
Heathy Roods, Staffordshire
Glen Brittle, Isle of Skye
Sleningford Mill, Yorkshire
La Bresse, France


Personjames57
07/7/2012 at 9:43pm
 Location: None Entered
 Outfit: Obelink Familia 6 View james57's Profile View Profile   Reply to james57 Reply   Quote james57 Quote  
Joined: 06/5/2012

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believe there have been a couple of threads on outwell replacements

as i recall the general jist is to go through the dealer you bought the tent from.

outwell wont deal with individual customers and preffer them to go through the dealer/supplier

hopefully someone with some experience of outwell spares will reply soon17

 



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May 2012 Bolton-le-Sands
May 2012 Salterforth
June 2012 Riverside Southport
July 2012 Salterforth
July 2012 Penrhyn Bay
Aug 2012 Haven Scarborough
Aug 2012 Flamingoland


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Person34Ford
08/7/2012 at 4:16pm
 Location: Wales
 Outfit: Outwell Montana Lake & Navada M View 34Ford's Profile View Profile   Reply to 34Ford Reply   Quote 34Ford Quote  
Joined: 18/5/2012

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Is the tent new ?

Last year we had what we considered to be a faulty pole ( it bent & then snapped ) on our Montana Lake .

Yeomans ( our retailer ) got in touch with Outwell and got them to send us a replacement pole .

No drama , no problems , nice & quick :)   

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say little , think much


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PersonNicholJ
26/7/2012 at 4:13pm
 Location: Stafford
 Outfit: Outwell tent View NicholJ's Profile View Profile   Reply to NicholJ Reply   Quote NicholJ Quote  
Joined: 02/7/2012

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Broken as in snapped. Two of the bottom poles and one of the second to bottom poles. Never happened before with any of our tents though we've always had steel poles rather than alloy.

Supplier has been contacted and trying to get a price from Outwell. Only taken 6 weeks so far....  



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AJN


PersonNicholJ
22/10/2012 at 4:30pm
 Location: Stafford
 Outfit: Outwell tent View NicholJ's Profile View Profile   Reply to NicholJ Reply   Quote NicholJ Quote  
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AJN


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PersonNicholJ
22/10/2012 at 4:36pm
 Location: Stafford
 Outfit: Outwell tent View NicholJ's Profile View Profile   Reply to NicholJ Reply   Quote NicholJ Quote  
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Latest in the Wolf Lake 5 saga is that I had to buy a complete set of poles from Outwell via their UK repair outlet - Scottish Mountain Gear based in Edinburgh - at a cost of over £320 - the logic being that each hoop costs £108 to replace so a complete set of poles (5 hoops plus bag plus pegs) would be better value than buying 3 hoops. Sadly individual pole sections cannot be purchased. To be fair SMG were very helpful and the purchase proceeded very quickly.  

So I now have several spare poleshoops if anyone is interested for a very reasonable price.....



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AJN


PersonMucker1884
22/10/2012 at 6:59pm
 Location: Derby.
 Outfit: Karsten 350+Awnings View Mucker1884's Profile View Profile   Reply to Mucker1884 Reply   Quote Mucker1884 Quote  
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Quote: Originally posted by NicholJ on 22/10/2012

....Sadly individual pole sections cannot be purchased....


I'm not surprised, at those prices!!






Quote: Originally posted by NicholJ on 22/10/2012

.... To be fair SMG were very helpful and the purchase proceeded very quickly.


I'm not surprised, at those prices!!

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Campervan:
Give us chance!

Tent:
July 2012-Dec 2024: 456 nights.


PersonXtian
03/7/2018 at 8:01am
 Location: None Entered
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Hi NicholJ, bit of a long shot, but do you still have spare hoop poles for the Wolf Lake 5? If so would you be willing to sell one? Thanks


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PersonSheperdshut
via mobile 03/10/2019 at 9:47am
 Location: None Entered
 Outfit: None Entered View Sheperdshut's Profile View Profile   Reply to Sheperdshut Reply   Quote Sheperdshut Quote  
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Hi
I’m on the same hunt - anybody have any individual pole sections, or even complete pole hoop for Outwell Wolf Lake 5?


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New! Please upload a photo of your tent to the Tent Showcase!


PersonSheperdshut
via mobile 03/10/2019 at 9:48am
 Location: None Entered
 Outfit: None Entered View Sheperdshut's Profile View Profile   Reply to Sheperdshut Reply   Quote Sheperdshut Quote  
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Hi
Did you ever solve you Wolf Lake 5 pole issue?


PersonSheperdshut
via mobile 03/10/2019 at 9:48am
 Location: None Entered
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Do you still have any wolf lake 5 poles going spare?



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