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Subject Topic: GELERT Post Reply Post New Topic
02/8/2012 at 11:23am
 Location: Sunny I.O.W
 Outfit: GELERT ATLANTIS 4
View kenstent's Profile View Profile   Reply to kenstent Reply   Quote kenstent Quote  
Joined: 06/7/2009

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I wrote a messgae to Gelert Customer services last month asking a Question about one of there tents, as yet I have had no reply, I have since sent them the same email and had no replie, Its nice to see they Value there customers ! I DONT THINK SO,

So my advise is dont buy a Gelert Tent They wont answer your emails !

so glad I bought a Khyam :-)



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02/8/2012 at 11:26am
 Location: Hertfordshire
 Outfit: Lots of tents and a 72 VW Camper
View Ratty's Profile View Profile   Reply to Ratty Reply   Quote Ratty Quote  
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I have not heard anything like this about them, what email address did you send your enquiry to?

Have you checked your spam / junk filter for the replies, in case they got picked up by them?

Cheers Ratty

-------------
Carbon Monoxide Staying Safe Advice



02/8/2012 at 11:38am
 Location: Sunny I.O.W
 Outfit: GELERT ATLANTIS 4
View kenstent's Profile View Profile   Reply to kenstent Reply   Quote kenstent Quote  
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info at gelert.com  Its not the first time either!


02/8/2012 at 12:31pm
 Location: Bristol Uk
 Outfit: 2012 Outwell Trout Lake 4 & Tarp
View SoggySteve's Profile View Profile   Reply to SoggySteve Reply   Quote SoggySteve Quote  
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I'm not under the impression that they are doing so well as a company. Kyham went belly up as well although I believe they had a management buy out. Whether that will work out or not I don't know..


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02/8/2012 at 1:29pm
 Location: None Entered
 Outfit: None Entered
View ianclose's Profile View Profile   Reply to ianclose Reply   Quote ianclose Quote  
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Might have more luck with their contact form.


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02/8/2012 at 3:46pm
 Location: Sunny I.O.W
 Outfit: GELERT ATLANTIS 4
View kenstent's Profile View Profile   Reply to kenstent Reply   Quote kenstent Quote  
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Thanks thats the form I used and that is the email address it goes too!

Its ok I saved myself £60 buying the Khyam and its a bigger and pobably better tent than the Gelert,

So there loss for not mailing me!

I just thought I would carry out my word as I emailed them again and had no replie! and said I would comment on here about the customer service, THAT THEY DONT PROVIDE!



02/8/2012 at 9:08pm
 Location: Bedfordshire
 Outfit: Gelert Beyond Meridian 6
View AK1972's Profile View Profile   Reply to AK1972 Reply   Quote AK1972 Quote  
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I had a very similar experience from them,not very good customer service lots of calls/emails with no reply


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02/8/2012 at 11:21pm
 Location: Swindon Wiltshire
 Outfit: Vango Calisto 500
View jensyfer68's Profile View Profile   Reply to jensyfer68 Reply   Quote jensyfer68 Quote  
Joined: 05/8/2010

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Hi, try posting on their Facebook page: Gelert Facebook I've noticed that they seem to be responding on there - there are several responses within the last few days to individual queries on there :) Good Luck J xx


14/8/2012 at 8:19pm
 Location: Aberystwyth
 Outfit: Gelert Ottawa 4 Coleman phad-X 3
View Robbo Robinson's Profile View Profile   Reply to Robbo Robinson Reply   Quote Robbo Robinson Quote  
Joined: 14/8/2012

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Glad/Sad to hear it's not just us! Had a Gelert Ottawa4 for over four years, used and abused in all seasons and weathers, up to an including gale force winds in Pembrokeshire. It was brilliant. So, replaced with the upgraded 2012 model. Not impressed at all! Design has some good improvements, but the overall quality was much worse than out old model. Had to send the first one back, due to poles which had been partially sawn off, then snapped, causing fractures and sharp edges, plus patched holes in the groundsheet. worldofcamping were great 10 out of 10 for their customer service! they got us a replacement asap. Same problems! e-mailed Gelert, and had no response at all. Let battle commence!


14/8/2012 at 8:59pm
 Location: West Mids
 Outfit: Swift [Challenger Sport] Fairway 514
View #deb#'s Profile View Profile   Reply to #deb# Reply   Quote #deb# Quote  
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Yes, I've had cause to email them too and no response :(

-------------
Cheers! Debs


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14/8/2012 at 11:57pm
 Location: 
 Outfit: 
View canvascomfort's Profile View Profile   Reply to canvascomfort Reply   Quote canvascomfort Quote  
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I have to disagree. I've contacted them a few times in recent years and found them to be very helpful and also quite prompt in replying to my emails.

For the record, I've found the worst company of all to get any feedback to or from being Outwell. With nearly all issues having to be via a dealer. Not great if the dealer no longer exists!




-------------
FyneFest -1st June - Fantastic!
Pillaton Hall Farm - 5th July
Woolacombe Bay 7th July


Then where-ever the mood takes us


Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes

New! Please upload a photo of your tent to the Tent Showcase!


15/8/2012 at 10:24am
 Location: North east uk
 Outfit: Gelert Saturn 8
View Lolalou's Profile View Profile   Reply to Lolalou Reply   Quote Lolalou Quote  
Joined: 15/8/2012

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I used the contact form for gelert recently and they emailed back two days later so I can't complain there. They didn't answer my query at all but at least they replied! I got a Saturn 8 and can't figure out how to attach the little canopy bit with the poles as it doesn't say in the instructions. So I emailed that query saying it doesn't say in the instructions how to do it and they sent me the instructions again! Duh!


15/8/2012 at 12:04pm
 Location: North Herts
 Outfit: Monterey4 Cabanon E
View bridgeywidge's Profile View Profile   Reply to bridgeywidge Reply   Quote bridgeywidge Quote  
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Lolalou - I've had the same 'fun' with Outwell resending the same info: twice.

Ken, is there a telephone number to call, or maybe try writing a good old-fashioned letter??

-------------
Do campers 'peg it'?


24/9/2012 at 2:21pm
 Location: Barnsley
 Outfit: Robens Klondike (and many small tents)
View Daveaddy's Profile View Profile   Reply to Daveaddy Reply   Quote Daveaddy Quote  
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Hi All,

Not new to the forum - but joined Gelert recently.

Happy to pass on/help where I can

many thanks

Dave

-------------
Dave Addy
Outdoor equipment buyer at Millets & avid camper


24/9/2012 at 2:46pm
 Location: London
 Outfit: Kampa Frinton 4 Classic Nevada M
View mcguire6078's Profile View Profile   Reply to mcguire6078 Reply   Quote mcguire6078 Quote  
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Dave - sorry to ask have you left Go Outdoors...?



24/9/2012 at 2:48pm
 Location: Barnsley
 Outfit: Robens Klondike (and many small tents)
View Daveaddy's Profile View Profile   Reply to Daveaddy Reply   Quote Daveaddy Quote  
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Hi,

yes - I left in July and started with Gelert almost immediately.

Love the industry and the company and its customers - just didnt like the politics..........

Different challenge at Gelert, but really enjoying it

-------------
Dave Addy
Outdoor equipment buyer at Millets & avid camper



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