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Topic: Quechua base xl & the wind = disaster
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27/5/2013 at 7:13pm
Location: Cumbria Outfit: Montana 6
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So, off we went on Thursday to Appleby camping. We decided to take the new Quechua base 4.2 and the base xl. Pitching was a dream, all done and dusted in about 20 minutes. Really easy.
However, that night discovered the base xl has 4 permanently open vents, 'twas a bit chilly to say the least, hasn't noticed when we bought it and they hadn't been pointed out. So decamped (!) to 4.2, much better even though this also has open vents that can't be closed.
4.2 stayed bone dry even though it was raining heavily. XL did not. Following day, trip to go to buy a tarp to try to sort the open vents in the XL, was blowing a hooley, got back to camp site (still the on,y ones daft enough to be there), to find the xl has decided it isn't a tent at all, but a kite. It's on the other side of the field, our carefully placed bits and bobs are strewn all over the place and soaking wet. I think to myself, damn those tent pegs, but the tent pegs are all in situ, after chasing the kite around the field notice it has actually ripped away from the guy tethers. Now it was gusting, but to rip e tethers off i'd expect extreme weather not what we had. To me that is poor workmanship. Are decathlon bothered? No. Poor customer service. It's ping back and won't be replaced. 4.2 stood firm.
Sorry it's long, I just couldn't believe it when I got back to the site.
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27/5/2013 at 7:40pm
Location: Somerset Outfit: Bailey Brindisi
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What a nightmare :(
TCx
------------- “It is great to be a blonde. With low expectations it's very easy to surprise people.”
Vango and Outwell Tents > VW Camper and various Vango and Outwell awnings dependent on stay location and duration > Bailey Pegasus Grande SE Brindisi and Vango Air Awning.
Found our Nivana ❤️
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27/5/2013 at 8:32pm
Location: None Entered Outfit: None Entered
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How long have you had it and how did you pay for it?
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28/5/2013 at 6:31am
Location: Dorset Outfit: Lots.mainly Cabanons!
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The ordinary Base has always impressed me with its ability to stand up to the wind, sounds like the XL is less well designed. Hope you get a refund.
------------- Piglet
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28/5/2013 at 11:03pm
Location: Cumbria Outfit: Montana 6
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Yes, it was zipped up. I think it is just poorly designed. I noticed the smaller base doesn't have the vents, I didn't notice this did until it was up. Don't get me wrong, it is a brilliant space, and so easy to pop up and down, but I think it is not suited to our fabulous British weather! A bit of wind and it was really not happy.
I have spoken to decathlon again, and despite them refusing to agree it is faulty they are sending a courier to pick it up, it can't be replaced as there are non left (so I'm told?) They wanted me to take it back, but I live in cumbria and my nearest store is 75miles away, had to dig my heels in for a courier pick up!
The vents (to me) let it down. As to the dodgy guy tethers, it could do with some on the centre point of each 'eye' this would give it stability and stop it taking off. I'm so disappointed as this with the 4.2 was going to be my weekend tent with the kids. Maybe I should invest in the smaller base instead? Just not feeling the quechua love at the moment!
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29/5/2013 at 7:20am
Location: Milnrow Rochdale Outfit: Esvo Bedouin 240 Cabonon Guadolupe
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Hi I know some one else who had problems with the XL base, it got shredded in Scotland but Decathlon replaced it even though she didn't have a receipt and I think it was over 12 months old, if you get a Decathlon card I'm sure any tent you buy has a life time guarantee.
Hope you get it sorted with them and a refund.
------------- FIONA
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