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Subject Topic: Wolf Lake 7 - Broken on 2nd use! Post Reply Post New Topic
Personjim-bean
20/6/2013 at 12:10pm
 Location: Staffordshire
 Outfit: Outwell Wolf Lake 7 View jim-bean's Profile View Profile   Reply to jim-bean Reply   Quote jim-bean Quote  
Joined: 20/6/2013

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Our 2 week old Wolf Lake 7 poles have already started to fall apart. They are held together with an elastic cord which allows the poles to be broken down and stored easily.

However, the sharp edges of the pole ends have cat straight through the elastic on one pole and have completely frayed the other ones!

We've Facebooked Outwell and are hoping for a swift reply as we are supposed to be going on our family camping holiday very shortly!

For the price of the Wolf Lake this is very disappointing.


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paulkate s-o-t
20/6/2013 at 1:03pm
 Location: 
 Outfit:  View paulkate s-o-t's Profile View Profile   Reply to paulkate s-o-t Reply   Quote paulkate s-o-t Quote  
Joined: 19/6/2013

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Wow very surprised they haven't used the metal springs or metal cable like you say for the price of a wolfie
Just something else they've done to save money

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Will this obsession ever end


Personarsenaldes
20/6/2013 at 8:35pm
 Location: Aston Clinton
 Outfit: Kampa Holkham + Outwell Yukon River* View arsenaldes's Profile View Profile   Reply to arsenaldes Reply   Quote arsenaldes Quote  
Joined: 13/6/2010

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Actually you should contact the retailer you bought it from as that is who your contract is with not Outwell. Quite a few manufacturers use elastic in their metal poles especially when they form a connected loop. But really its not the end of the world and hardly a difficult or expensive job to replace.

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Experience enables you to recognize a mistake when you make it again.
Everything has been said before, but since nobody ever listens we have to keep going back and saying it all over again and again and again


PersonKatieep
20/6/2013 at 11:22pm
 Location: None Entered
 Outfit: Xplore 422 View Katieep's Profile View Profile   Reply to Katieep Reply   Quote Katieep Quote  
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Our Kauai Reef has metal cables and its a cheaper tent than the Wolfie. It is last years model so perhaps this year's reefs have elastic cord too. How annoying when you spend that kind of money you expect better attention to detail


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PersonCamping Clown
21/7/2014 at 1:36pm
 Location: Stafford
 Outfit: Outwell Wolflake 7 View Camping Clown's Profile View Profile   Reply to Camping Clown Reply   Quote Camping Clown Quote  
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I've just had exactly the same thing happen and was searching the net when your review came up. What did you end up doing?

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CC


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Personjohndonc857
21/7/2014 at 2:34pm
 Location: doncaster
 Outfit: karsten 350 View johndonc857's Profile View Profile   Reply to johndonc857 Reply   Quote johndonc857 Quote  
Joined: 14/6/2011

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It happened to one of my wolflake 7 poles once. I ended up taking it to don valley caming in Doncaster and they re lined it for a fiver. It's been replaced now by a go outdoors shop but I'm sure any camping shop should be able to help.


Personjeffmasson
21/7/2014 at 7:05pm
 Location: Worthing
 Outfit: vango avington 600xl View jeffmasson's Profile View Profile   Reply to jeffmasson Reply   Quote jeffmasson Quote  
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the poles on our vermont have metal wire at the joins and elastic in between you could buy some steel wire and do the same to your poles use the existing elastic and add in the wire.

i would try and get some money back not a replacement as that will just do the same unless they where made wrong.

good luck


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