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Topic: Vango Service

Spock1

15/7/2013 at 10:21am
Location: South Lincolnshire
Outfit: Frinton 4 Classic Vango Equinox 350

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I believe in giving credit where it's due ..
A week or so ago, I had spent a couple of days cleaning and then re-proofing our Vango Artemis 400 tent. Whilst taking it down and packing it away, my daughter's pet Labrador decided this was a good game and joined in. The result was a tear in the fabric of the tent. In the roof panel, obviously. More in desperation than hope, I emailed the AMG/Vango Service Department, asking if they could provide replacement material to make a patch from. Within the hour, I had a response, asking how large a piece I needed. I sent them the information, and they responded by saying that a piece would be sent out ASAP. A couple of days later, I received the material. The tent has 2 colours, and I had forgotten to mention which colour I needed, so they sent some of each !

How refreshing to experience such excellent service. Thank you, Andrew Mooney, of AMG / Vango Customer Services.

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armchaircamper

15/7/2013 at 5:04pm
Location: Aberdeenshire
Outfit: Several tents and a hammock

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Can't bear to see that little blue face any longer!

That's great service. It's usually the bad stories you hear so it's good to hear when things go right too.

Out of interest, can you tell me the email address you wrote to? I tried contacting Vango a month or two back with a query but my email bounced back.

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Sarah

DFish

16/7/2013 at 10:18am
Location: None Entered
Outfit: Vango Beta 450XL

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I bought a ground sheet from their website on Sunday and it's just arrived. If only other companies could supply such a quick and easy to use service. Now off to the garden to fit it and pack it all away again ready for the end of the month.

Fish

Spock1

16/7/2013 at 12:59pm
Location: South Lincolnshire
Outfit: Frinton 4 Classic Vango Equinox 350

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Out of interest, can you tell me the email address you wrote to? I tried contacting Vango a month or two back with a query but my email bounced back.

I used: info at amg-group.co.uk. The response was from Andrew Mooney: andrew.mooney at amg-group.co.uk

Good Luck ..

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snowbirdcr

16/7/2013 at 1:55pm
Location: West Yorkshire
Outfit: Kyham Freelander and Kairos 400

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I asked Vango for some new posts and they were delivered very quickly, free because the originals were damaged. Yes, credit where it is due

armchaircamper

16/7/2013 at 4:22pm
Location: Aberdeenshire
Outfit: Several tents and a hammock

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Quote: Originally posted by Spock1 on 16/7/2013
Out of interest, can you tell me the email address you wrote to? I tried contacting Vango a month or two back with a query but my email bounced back.

I used: info at amg-group.co.uk. The response was from Andrew Mooney: andrew.mooney at amg-group.co.uk

Good Luck ..

Thank you! I think I emailed the address on the vango website: info at vango.co.uk.

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Sarah

CAZ1959

16/7/2013 at 6:30pm
Location: North West
Outfit: amazon 400 signature range 2012

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My wind break pole bent the other week so I sent Vango a email, they asked for my address and sent 5 sections of poles free of charge. I would recommend Vango the customer service department is brilliant service.

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CAMPINGCAZ
MAY-Lincolnshire
June-Cornwall
July-Lincolnshire
September-Scotland
October-Cumbria

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