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Subject Topic: Vango Service Post Reply Post New Topic
PersonSpock1
15/7/2013 at 10:21am
 Location: South Lincolnshire
 Outfit: Frinton 4 Classic Vango Equinox 350 View Spock1's Profile View Profile   Reply to Spock1 Reply   Quote Spock1 Quote  
Joined: 30/8/2011

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I believe in giving credit where it's due ..
A week or so ago, I had spent a couple of days cleaning and then re-proofing our Vango Artemis 400 tent. Whilst taking it down and packing it away, my daughter's pet Labrador decided this was a good game and joined in. The result was a tear in the fabric of the tent. In the roof panel, obviously. More in desperation than hope, I emailed the AMG/Vango Service Department, asking if they could provide replacement material to make a patch from. Within the hour, I had a response, asking how large a piece I needed. I sent them the information, and they responded by saying that a piece would be sent out ASAP. A couple of days later, I received the material. The tent has 2 colours, and I had forgotten to mention which colour I needed, so they sent some of each !

How refreshing to experience such excellent service. Thank you, Andrew Mooney, of AMG / Vango Customer Services.


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Personarmchaircamper
15/7/2013 at 5:04pm
 Location: Aberdeenshire
 Outfit: Several tents and a hammock View armchaircamper's Profile View Profile   Reply to armchaircamper Reply   Quote armchaircamper Quote  
Joined: 30/4/2010

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Can't bear to see that little blue face any longer!

That's great service. It's usually the bad stories you hear so it's good to hear when things go right too.

Out of interest, can you tell me the email address you wrote to? I tried contacting Vango a month or two back with a query but my email bounced back.

-------------
Sarah


PersonDFish
16/7/2013 at 10:18am
 Location: None Entered
 Outfit: Vango Beta 450XL View DFish's Profile View Profile   Reply to DFish Reply   Quote DFish Quote  
Joined: 13/6/2013

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I bought a ground sheet from their website on Sunday and it's just arrived. If only other companies could supply such a quick and easy to use service. Now off to the garden to fit it and pack it all away again ready for the end of the month.

 

Fish


PersonSpock1
16/7/2013 at 12:59pm
 Location: South Lincolnshire
 Outfit: Frinton 4 Classic Vango Equinox 350 View Spock1's Profile View Profile   Reply to Spock1 Reply   Quote Spock1 Quote  
Joined: 30/8/2011

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Out of interest, can you tell me the email address you wrote to? I tried contacting Vango a month or two back with a query but my email bounced back.

I used: info at amg-group.co.uk. The response was from Andrew Mooney: andrew.mooney at amg-group.co.uk

Good Luck ..


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New! Please upload a photo of your tent to the Tent Showcase!


Personsnowbirdcr
16/7/2013 at 1:55pm
 Location: West Yorkshire
 Outfit:  Kyham Freelander and Kairos 400 View snowbirdcr's Profile View Profile   Reply to snowbirdcr Reply   Quote snowbirdcr Quote  
Joined: 05/7/2004

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I asked Vango for some new posts and they were delivered very quickly, free because the originals were damaged. Yes, credit where it is due


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Personarmchaircamper
16/7/2013 at 4:22pm
 Location: Aberdeenshire
 Outfit: Several tents and a hammock View armchaircamper's Profile View Profile   Reply to armchaircamper Reply   Quote armchaircamper Quote  
Joined: 30/4/2010

Diamond Member
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Forum Posts:   2877
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Quote: Originally posted by Spock1 on 16/7/2013
Out of interest, can you tell me the email address you wrote to? I tried contacting Vango a month or two back with a query but my email bounced back.

I used: info at amg-group.co.uk. The response was from Andrew Mooney: andrew.mooney at amg-group.co.uk

Good Luck ..


Thank you! I think I emailed the address on the vango website: info at vango.co.uk.

-------------
Sarah


PersonCAZ1959
16/7/2013 at 6:30pm
 Location: North West
 Outfit: amazon 400 signature range 2012 View CAZ1959's Profile View Profile   Reply to CAZ1959 Reply   Quote CAZ1959 Quote  
Joined: 07/8/2010

Platinum Member
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Forum Posts:   538
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   My wind break pole bent the other week so I sent Vango a email, they asked for my address and sent 5 sections of poles free of charge. I would recommend Vango the customer service department is brilliant service.

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CAMPINGCAZ
MAY-Lincolnshire
June-Cornwall
July-Lincolnshire
September-Scotland
October-Cumbria


Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes

New! Please upload a photo of your tent to the Tent Showcase!



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