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   Camping under canvas -  Tent talk. Advice, info and recommendations 		Share   Post on X / Twitter  Share on Facebook  Email  Printer Friendly Version Print
Subject Topic: Big Problem Vango Airbeam Eclispe 600 Post Reply Post New Topic
Personprincesspickle2
25/7/2013 at 4:58pm
 Location: fareham
 Outfit: Bailey Unicorn Seville 2011 View princesspickle2's Profile View Profile   Reply to princesspickle2 Reply   Quote princesspickle2 Quote  
Joined: 29/3/2007

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Hi all. purchased this tent from DW camping 10 days ago, we left Sat morning for pentewan sands cornwall for 2 weeks, unfortunately for us we are home today after 5 nights as had major problems with tent. First of all the side beam over rain door would not stay inflated so couldn't use door, tent carpet was 3 pieces of different shades grey material sewn together with all sorts stains on it. But the big problem came last night when it rained heavily and we found the tent not to be waterproof, we have rain come in from every panel on roof , through window seams, through front door, we found 30 points where water was coming in, at 11pm last night the site allowed us to sleep in an empty caravan as we were so cold and wet. When we went back to tent this morning, carpet was very wet in several places so were airbed clothes etc. We had no choice but to pack up and come home, we have phoned camping shop to inform them, partner also called Monday to say about earlier problems, the camp shop was least helpful and is saying we are not entitled to refund and they have never heard of such problems :( Obviously we want to get sorted as still have a week left to salvage but unless they refund us we wont be able to go anywhere, tent outfit cost us £1100.


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Personalibali65
25/7/2013 at 5:34pm
 Location: East Yorkshire
 Outfit: Vermont XLP View alibali65's Profile View Profile   Reply to alibali65 Reply   Quote alibali65 Quote  
Joined: 05/7/2008

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Obviously it's not fit or purpose. So I hope you took plenty of photos.

The shop shoud offer a replacemen tor full refund. Look on google regarding your consumer rights and quote hem when you go back

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Aug - carfest south


PersonMucker1884
25/7/2013 at 10:04pm
 Location: Derby.
 Outfit: Karsten 350+Awnings View Mucker1884's Profile View Profile   Reply to Mucker1884 Reply   Quote Mucker1884 Quote  
Joined: 01/7/2012

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This won't help the OP, but other newbies may take heed.....

This is exactly why a fair number of folk on here almost INSIST that any new tent be opened up, visually checked, pitched and weather-tested..... all before even thinking of actually using it "in the field".

As well as acting as a practice to actually put it up, it also shows up any problems, and saves the trauma of having your very own "holiday from hell".


Sorry to be bolting the stable door!!!


Mucker
xxx

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2024: 38 nights thus far...
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From July 2012: 23 nights


Personmcguire6078
26/7/2013 at 10:42am
 Location: London
 Outfit: Kampa Frinton 4 Classic Nevada M View mcguire6078's Profile View Profile   Reply to mcguire6078 Reply   Quote mcguire6078 Quote  
Joined: 24/6/2009

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If the goods are faulty then the shop is legally responsible to give you a refund under consumer law. If you have paid by credit card then your consumer rights are further enhanced as the credit card company is joint and liable and ultimately you could seek a refund through them.

I hope your sorted.


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Personprincesspickle2
26/7/2013 at 7:47pm
 Location: fareham
 Outfit: Bailey Unicorn Seville 2011 View princesspickle2's Profile View Profile   Reply to princesspickle2 Reply   Quote princesspickle2 Quote  
Joined: 29/3/2007

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Update , went back to camping shop today and got full refund. Now need another tent.... but what to get, would like one with area to cook under in bad weather, good living space, good size bedrooms, normally for 2 adultsand 2 teens but also room for another youngster. Have looked at loads tents but after airbeam disaster not sure now. On that note camp shop owner told us today that for next year vango eclipse airbeam comes with attached canopy for same price as this years model.


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Personhankakampa
26/7/2013 at 7:56pm
 Location: uk
 Outfit: Karsten - sun storm - doesnt matter! View hankakampa's Profile View Profile   Reply to hankakampa Reply   Quote hankakampa Quote  
Joined: 14/9/2012

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how about a used wolf lake 7 or bear lake 6 - then use it for this years hols and sell it after and spend winter researching something for next year?

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Personalibali65
26/7/2013 at 8:19pm
 Location: East Yorkshire
 Outfit: Vermont XLP View alibali65's Profile View Profile   Reply to alibali65 Reply   Quote alibali65 Quote  
Joined: 05/7/2008

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A vermont xlp?


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Aug - carfest south


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PersonCross Camping
26/7/2013 at 9:59pm
 Location: Hertfordshire
 Outfit: Anything I like !!! View Cross Camping's Profile View Profile   Reply to Cross Camping Reply   Quote Cross Camping Quote  
Joined: 20/6/2007

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The new style AirBeam tent for 2014 is in the 75 denier fabric not the 150 that the Eclipse is made of. Also its more like an Evoque 600 which is shorter than the Eclipse but with an open canopy at the front. Different in a number of ways.
Gary Cross


Personchappers2341
27/7/2013 at 1:20pm
 Location: Oxford
 Outfit: helsport Kongsvold View chappers2341's Profile View Profile   Reply to chappers2341 Reply   Quote chappers2341 Quote  
Joined: 12/7/2011

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Quote: Originally posted by hankakampa on 26/7/2013
how about a used wolf lake 7 or bear lake 6 - then use it for this years hols and sell it after and spend winter researching something for next year?

 

Or just keep it, i don't know why but people seem to view tents as a disposable commodity. When we were kids I only remember us ever having one tent, from when I was 5 until about 15 which we also used a few times many years after that. We then bought a second hand cabanon which we used for about 7 years before buying a new Helsport so we could have a fire in it.


PersonTheoma
28/7/2013 at 5:10pm
 Location: 
 Outfit:  View Theoma's Profile View Profile   Reply to Theoma Reply   Quote Theoma Quote  
Joined: 17/6/2010

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We have a Vango Midas 400 with a canopy, this has loads of room for cooking under if weather bad, you can always get the bigger 600 or 800 if you want even more room.


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PersonKatiewombat
11/9/2013 at 11:05pm
 Location: None Entered
 Outfit: None Entered View Katiewombat's Profile View Profile   Reply to Katiewombat Reply   Quote Katiewombat Quote  
Joined: 26/6/2013

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found it. off to cry in my pillow now. Glad you got it sorted quickly and easily hun

Katie


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PersonKatieep
12/9/2013 at 9:23pm
 Location: None Entered
 Outfit: Xplore 422 View Katieep's Profile View Profile   Reply to Katieep Reply   Quote Katieep Quote  
Joined: 30/8/2012

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Kauai Reef - ticks all your boxes and is polycotton. I know its not an airbeam but using the 'Gary Cross' method it pitches really quickly and goes down really fast its truly a lovely tent.


PersonGlamperDuffs
12/9/2013 at 10:05pm
 Location: Devon
 Outfit: VW T6 and Glawning Bell Tent View GlamperDuffs's Profile View Profile   Reply to GlamperDuffs Reply   Quote GlamperDuffs Quote  
Joined: 17/5/2011

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Wolf Lake 7. Go Outdoors have these on sale at the moment at around £1050 I think (2013 model).



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