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Subject Topic: Eden 600XL defect in roof Post Reply Post New Topic
PersonSkelN
31/3/2014 at 10:04pm
 Location: Gloucester
 Outfit: Vango Eden V 600XL View SkelN's Profile View Profile   Reply to SkelN Reply   Quote SkelN Quote  
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Got our new Vango Eden 600XL from Attwoolls last week, test pitched on Sunday. I'm not sure its a big issue but found a slight defect in the polycotton near the front door in the roof. This is our first polycotton tent and wondered if this was normal or should we take the tent back. I hosed it down with plenty of water and it didn't leak.


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PersonMucker1884
31/3/2014 at 10:21pm
 Location: Derby.
 Outfit: Karsten 350+Awnings View Mucker1884's Profile View Profile   Reply to Mucker1884 Reply   Quote Mucker1884 Quote  
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It's only cosmetic... and it doesn't leak...

But then, this is meant to be a quality tent, (Certainly as UK tents go), costing quality money.

I'd be very tempted to take it back for an exchange.

-------------
Campervan:
Give us chance!

Tent:
July 2012-Dec 2024: 456 nights.


Persongeoffprinter
31/3/2014 at 11:11pm
 Location: Kent
 Outfit: 5m Bell Tent & Olpro Pop Tent. View geoffprinter's Profile View Profile   Reply to geoffprinter Reply   Quote geoffprinter Quote  
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Or a discount. Do they do a side canopy for free?


Personlidds0
01/4/2014 at 12:16am
 Location: Yorkshire
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I think I'd maybe have shown them the pics, before getting the hose out!


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Personlidds0
01/4/2014 at 12:18am
 Location: Yorkshire
 Outfit: None Entered View lidds0's Profile View Profile   Reply to lidds0 Reply   Quote lidds0 Quote  
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It's not a cheap tent, I'd want a replacement. What if it's weaker at that point? It looks like it's missed a thread, in the weave?


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Personpaul+kate s-o-t
01/4/2014 at 7:14am
 Location: stoke on trent
 Outfit: Bailey 75-2 View paul+kate s-o-t's Profile View Profile   Reply to paul+kate s-o-t Reply   Quote paul+kate s-o-t Quote  
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For the price and want it replacing

-------------
April Peak District Beech Croft Farm
May Peak District Duke of York
May Holland Delfse Hout
June Cotton Arms Nantwich
july/aug Cornwall Pentewan Sands
And quite a few local weekenders


PersonVangoOutdoor
01/4/2014 at 10:18am
 Location: 
 Outfit:  View VangoOutdoor's Profile View Profile   Reply to VangoOutdoor Reply   Quote VangoOutdoor Quote  
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Hi,

I work at Vango and saw this. It would be best to either get in touch with Attwoolls or contact us directly with additional images to info at amg-group.co.uk so we can take a closer look.

Many thanks,

Emma


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Personscamp
01/4/2014 at 11:22am
 Location: Glasgow
 Outfit: Tentipi + Nissan Patrol View scamp's Profile View Profile   Reply to scamp Reply   Quote scamp Quote  
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Does not look too bad, I too was looking closely at the vango 600 but decided against it. The main reason I had never seen one in the flesh and vangos quality has plummeted in the last 10 years.

This should be interesting to see the outcome as I sent them 3 e-mails and never got a single reply. If this is genuine you should feel very privileged. Maybe they are actually trying to raise their quality and customer service back to the way it was.


Persondmsplat
01/4/2014 at 12:32pm
 Location: North West
 Outfit: Obelink Familia 6; ESVO Bedouin 280 View dmsplat's Profile View Profile   Reply to dmsplat Reply   Quote dmsplat Quote  
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I wouldn't be happy with it, personally.


PersonSkelN
01/4/2014 at 7:57pm
 Location: Gloucester
 Outfit: Vango Eden V 600XL View SkelN's Profile View Profile   Reply to SkelN Reply   Quote SkelN Quote  
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I emailed the pics to Attwools, taking it back tomorrow, will let you know how I get on. On the plus side, managed to get it back into the bag , sun canopy poles in middle, bit of a squeeze tho.


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PersonBasichendo
01/4/2014 at 8:27pm
 Location: Essex & Suffolk border
 Outfit: Holtkamper Aero & Karsten 300 View Basichendo's Profile View Profile   Reply to Basichendo Reply   Quote Basichendo Quote  
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I'd definitely want it to be tip top A-OK. These things are a small fortune!

Also, it'll always pray on your mind and you will deffo always notice it!

-------------
Hendo
****************************
Holtkamper Cocoon Aero
Karsten 300 + CA, RA


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PersonSkelN
07/4/2014 at 10:08am
 Location: Gloucester
 Outfit: Vango Eden V 600XL View SkelN's Profile View Profile   Reply to SkelN Reply   Quote SkelN Quote  
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Got an exchange from Attwoolls, customer service was absolutely superb, new one is test pitched and currently getting weathered and we slept in it over night. Love this tent and thanks again to Attwoolls.


PersonBasichendo
07/4/2014 at 9:27pm
 Location: Essex & Suffolk border
 Outfit: Holtkamper Aero & Karsten 300 View Basichendo's Profile View Profile   Reply to Basichendo Reply   Quote Basichendo Quote  
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top stuff, always nice to hear about good service

-------------
Hendo
****************************
Holtkamper Cocoon Aero
Karsten 300 + CA, RA


Personmssk
05/8/2014 at 11:02pm
 Location: None Entered
 Outfit: None Entered View mssk's Profile View Profile   Reply to mssk Reply   Quote mssk Quote  
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I have had a similar experience with the same tent.
When it was finally delivered I couldn't wait to test pitch it.
So up it went and I must say what a fine looking tent it is. However it had a similar sort of defect on the roof. For the amount of money this tent costs I believe it should be of good quality.
So I contacted Taunton leisure and they quite happily sent out a new one and picked up the defected one.
So today I test pitched the new tent again with high hopes. Sadly again it had the same defect but in two places. Then on further inspection I found a number of really poor quality stitching and pulled threads.
I am really disheartened to tell the truth as this is the second tent and it is in even worse condition than the first.
Vango really need to look at their quality control side of things as they shouldn't be letting tents go out like this especially for this price.
It was to late to call Taunton leisure so I will do it tomorrow and find out what will be done about it.
I have got pictures of all the defects, but I'm a bit unsure on how to put them on here.
Matt.


PersonMarty2711
11/8/2014 at 5:38pm
 Location: East Kilbride Scotland
 Outfit: Vango Airbeam Eclipse 600 View Marty2711's Profile View Profile   Reply to Marty2711 Reply   Quote Marty2711 Quote  
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Quote: Originally posted by VangoOutdoor on 01/4/2014
Hi,

I work at Vango and saw this. It would be best to either get in touch with Attwoolls or contact us directly with additional images to info at amg-group.co.uk so we can take a closer look.

Many thanks,

Emma


Emma from the Youtube Videos?


-------------
Regards,

Marty2711.


Personkirsty12
11/8/2014 at 6:03pm
 Location: Herts
 Outfit: Robens Klondike & Mazda CX5 View kirsty12's Profile View Profile   Reply to kirsty12 Reply   Quote kirsty12 Quote  
Joined: 02/5/2007

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Quote: Originally posted by mssk on 05/8/2014
I have had a similar experience with the same tent.
When it was finally delivered I couldn't wait to test pitch it.
So up it went and I must say what a fine looking tent it is. However it had a similar sort of defect on the roof. For the amount of money this tent costs I believe it should be of good quality.
So I contacted Taunton leisure and they quite happily sent out a new one and picked up the defected one.
So today I test pitched the new tent again with high hopes. Sadly again it had the same defect but in two places. Then on further inspection I found a number of really poor quality stitching and pulled threads.
I am really disheartened to tell the truth as this is the second tent and it is in even worse condition than the first.
Vango really need to look at their quality control side of things as they shouldn't be letting tents go out like this especially for this price.
It was to late to call Taunton leisure so I will do it tomorrow and find out what will be done about it.
I have got pictures of all the defects, but I'm a bit unsure on how to put them on here.
Matt.


Weren't they recalled?, unless it's the special edition colours?. I might be barking up the wrong tree though, as it was a few months ago.



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