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Subject Topic: Outwell Glendale 5 pitching help Post Reply Post New Topic
Personrunnervt
09/5/2015 at 2:53pm
 Location: None Entered
 Outfit: Outwell Glendale 5 View runnervt's Profile View Profile   Reply to runnervt Reply   Quote runnervt Quote  
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Hi.
My husband and I are currently trying to pitch our new glendale 5 in general garden before our first trip in it in a couple of weeks. We're stuck though! We're both experienced tent campers but we can't get the pins in both ends of any of the poles. We have loosened the straps on one side but the pin is still a long way away from the hole. Any tips? Thanks.


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PersonRichJean+Ellie
09/5/2015 at 3:39pm
 Location: Telford Shropshire
 Outfit: Kampa croyde 6 Series 3 View RichJean+Ellie's Profile View Profile   Reply to RichJean+Ellie Reply   Quote RichJean+Ellie Quote  
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Are the straps adjustable on both sides, you only mention one? No experience of this tent but ring and pins can sometimes be very tight to get in. One excellent method suggested by Cross Camping which makes it easy is to have one of the joints in the pole leg undone and put the pin in first, then put the joint together. This video explains it very well:

http://www.youtube.com/watch?v=dOsg0NZOKbQ

Might be a silly question, but have you also got the right poles in the right place?


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May 2015 - Arrow Bank 4 nights
July 2015 - Manorafon 4 nights
August 2015 - Piccadilly Caravan park 3 nights
August 2015 - Wheal Rodney 11 nights


Personrunnervt
09/5/2015 at 4:58pm
 Location: None Entered
 Outfit: Outwell Glendale 5 View runnervt's Profile View Profile   Reply to runnervt Reply   Quote runnervt Quote  
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Hi. Thanks for the reply. There's only adjustable straps on one side. All the steel poles are the same so I'm sure they're in the right place. We've watched the video and tried that technique but it's still far too tight.
Feeling a bit desperate as we're booked to go away to two weeks!


PersonRichJean+Ellie
09/5/2015 at 5:34pm
 Location: Telford Shropshire
 Outfit: Kampa croyde 6 Series 3 View RichJean+Ellie's Profile View Profile   Reply to RichJean+Ellie Reply   Quote RichJean+Ellie Quote  
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Like I say the ring and pins are often tight, but it sounds like you might have a problem with the tent if the Cross method isn't working. Have you tried talking to the shop you bought it from, if it's a brick and mortar store they may have one on display you can compare.

-------------
May 2015 - Arrow Bank 4 nights
July 2015 - Manorafon 4 nights
August 2015 - Piccadilly Caravan park 3 nights
August 2015 - Wheal Rodney 11 nights


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Personrunnervt
09/5/2015 at 5:51pm
 Location: None Entered
 Outfit: Outwell Glendale 5 View runnervt's Profile View Profile   Reply to runnervt Reply   Quote runnervt Quote  
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Thanks again. I've emailed the shop. I've not actually seen the tent pitched anywhere as I don't think it's one of the most popular models. I've also sent outwell the pole lengths so they can confirm we've got the right ones. Trying to think of how to camp in two weeks time without a big tent!


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PersonSolar Cycles
09/5/2015 at 7:49pm
 Location: None Entered
 Outfit: Vango Inspire 500 View Solar Cycles's Profile View Profile   Reply to Solar Cycles Reply   Quote Solar Cycles Quote  
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Break the poles towards the bottom that way it's makes a whole lot easier inserting the pins.

Edit; Should have read the replies as someone beat me to it.

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Sunny days and starry skies, the polar opposite of UK camping!


PersonDaisiemoo
10/5/2015 at 7:50pm
 Location: Kent
 Outfit: Outwell Glendale 5 View Daisiemoo's Profile View Profile   Reply to Daisiemoo Reply   Quote Daisiemoo Quote  
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Hello we have a Glendale 5 and although the pins are tight they are manageable. Follow the Cross Camping way of putting the tent up, importantly ensure the tent material is level on each side of the poles on the top of the tent. If the material is not evenly each side over the join the pins cannot be put in, it will be to tight. Another thing is ensure you put the pin in the side which is 'fixed', ensure the poles are not to far splayed out, move them in slightly and then on the strap loosening side swing the poles slightly forward and the pin should easily go in.
Sounds complicated but is not, hope,you get it sorted.


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Personrunnervt
10/5/2015 at 8:08pm
 Location: None Entered
 Outfit: Outwell Glendale 5 View runnervt's Profile View Profile   Reply to runnervt Reply   Quote runnervt Quote  
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Thanks Daisiemoo. We did try the cross camping way but there was no way we could get the first pole together with the fabric central.
Are your tent poles accessible? If they are could I ask a huge favour -could you please measure one of the upright poles for me? We were so far away from being able to pitch the tent that we're wondering if the poles aren't right! Maybe we're just clutching at straws but it might be worth considering.



Personrunnervt
11/5/2015 at 4:07pm
 Location: None Entered
 Outfit: Outwell Glendale 5 View runnervt's Profile View Profile   Reply to runnervt Reply   Quote runnervt Quote  
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Just a wee update. I got a reply on the outwell Facebook page and it turns out we've got 2013 poles for a 2014 version. I've contacted the shop we got it from and hopefully it can be sorted out for our camping trip on the bank holiday weekend. Quite frustrating but at least we weren't just being daft!


PersonRichJean+Ellie
11/5/2015 at 5:53pm
 Location: Telford Shropshire
 Outfit: Kampa croyde 6 Series 3 View RichJean+Ellie's Profile View Profile   Reply to RichJean+Ellie Reply   Quote RichJean+Ellie Quote  
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Glad you got to the bottom of it! Bet you're breathing a huge sigh of relief, there's nothing worse than knowing you did everything right only for it not to work leading you to think you're going mad!

-------------
May 2015 - Arrow Bank 4 nights
July 2015 - Manorafon 4 nights
August 2015 - Piccadilly Caravan park 3 nights
August 2015 - Wheal Rodney 11 nights


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PersonDaisiemoo
11/5/2015 at 8:28pm
 Location: Kent
 Outfit: Outwell Glendale 5 View Daisiemoo's Profile View Profile   Reply to Daisiemoo Reply   Quote Daisiemoo Quote  
Joined: 17/9/2012

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Hi glad you have found the problem, hopefully you will get them sorted by the weekend - just trying to picture the poor person who has the shorter poles trying to put up their tent if they have 2014 poles with a 2013 tent....


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Personrunnervt
11/5/2015 at 9:17pm
 Location: None Entered
 Outfit: Outwell Glendale 5 View runnervt's Profile View Profile   Reply to runnervt Reply   Quote runnervt Quote  
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PersonKuppenbender
12/5/2015 at 7:42am
 Location: Staines-upon-Thames
 Outfit: Vango Cayman 500 View Kuppenbender's Profile View Profile   Reply to Kuppenbender Reply   Quote Kuppenbender Quote  
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Same thing happened to me - I was sent the wrong poles for the tent. It was a little easier for me to work out the problem though, as I had four sets of poles for a tunnel tent that clealy only needed three.

One very good reason to always test pitch a new tent.



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