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 Topic: Anyone who has a Gelert Cabana 2... help!
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23/5/2015 at 5:02pm
Location: Wiltshire UK
Outfit: None Entered
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Joined: 07/9/2014 Standard Member
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Hi, newbie here. :)
I got a great deal on this tent (new), but disappointed when it arrived, to find it is clearly a return from a previous customer: packed very messily back into the bag, dried mud and grass, scuffed groundsheet, etc. I've told the shop that if there's any damage I want a replacement, and if there is none a partial refund. I was hoping to pitch it and hose-test it today but have run out of time because I can't put the door poles together!
My questions is: should the door poles have pointy ends? The (inadequate) diagram shows only one pointy end on each, but these are pointy both ends. I'm wondering if someone adapted them before deciding to return the tent.
(Out of interest, why do some poles have elastic running through, keeping the sections strung together like a necklace when separated, and others not? This central pole has the elastic but the door poles don't.)
Also, is there a hole for the pointy bit to go through? The central hole has rubbery "feet" top and bottom where it presses against the fly and groundsheet. The door poles have these pointy ends, but where they locate is no more reinforced than the centre.
The only instructions are diagrams (no words) on a label attached to the bag. Should there be something else too, a leaflet maybe? I found helpful instructions in a member's review on this website - thank you Diwlsn :) - or wouldn't have known where to begin.
Anyone familiar with this tent, many thanks!
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24/5/2015 at 10:21am
Location: Wiltshire UK
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OK, two questions to answer. :)
I can't have another look till later, but I'll check whether I'm putting the door poles in the wrong place. Where the central pole goes, there are reinforced places top and bottom. Where I was doing the door pole, there were similar but I'll sit down without the tent "half up" and have a real look for eyelets at the top. I'm beginning to think the eyelets are on the outside, and I was looking at the inside.
At the ground, I now see that they go outside the area of the groundsheet anyway. (D'oh, as Homer Simpson would say.)
In my defence, the diagrams don't show this as clearly as the tiny black n white photo which I wasn't looking at because I'd seen better photos online! The diagram shows one rectangle with three circles, indicating the groundsheet and where to put the poles. All three circles ARE within the rectangle.
There's nothing about putting the top ends of the poles anywhere. The second diagram shows the tent already up, and is about the tent pegs, and the next tells you to tighten the guys. That's it, except one that seems only to be saying that there are some spare pegs.
As for the refund question - this was their last in stock. It was reduced because discontinued, and then I had a discount, which together brought it to £20-40 less than I can find anywhere else online. This is a BIG difference on my budget. I thought I'd ask for 50% of what I paid, as being a fair price for an "as new" used tent minus a bit more for having a complaint about it. Obviously if there's actual damage I'll want a full refund but I don't know yet. (There was also a delivery problem, not their fault but the courier's, and a typo in my email address, so I'm already a customer they really don't want to p. off any more. ;)) They can only be contacted Mon-Fri and weren't answering late on Friday, so I tried here first.
Since this problem, they tell me they have a few new stock in a different colour - and in fact the colour I've got is the one I least liked but I had no choice. So I'm thinking I'll graciously allow them to replace this with one of the nicer colour to keep me happy. :D And then probably never buy from them again!
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I can put it up by myself!
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24/5/2015 at 8:05pm
Location: Wiltshire UK
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Finally had another go today, with brain switched on, and now feeling like an idiot. Nice and obvious, and easy.
Quote: Originally posted by Jayen on 24/5/2015Cabana 4 picsI had a cabana 4 and posted some pics on this thread which may help. The double ended spike poles, one end goes in an eyelet in the bottom corner of the entrance and the top spike goes in an eyelet at the top, the poles go outside of the tent.
Use a hairspray cap on top of the centre pole just to prevent the little top hat breaking and piercing the top of the tent.
Do you think the black rubbery hat will break? Looked ok to me, though I've never before experienced a central pole that didn't somehow attach to the spot it was supposed to stay in.
Great pics, best (clearest) I've seen anywhere! I love your red theme. ;) I will be disappointed if I have to go for a different tent after all, I like the idea of being the crazy woman in the circus tent.
ETA: I saw you asked where to hang a lamp - I'm sure you know by now, but there's a hook on the central pole for this purpose. Read that somewhere. :)
Thanks stace75 - I read that problem in a review of the Cabana 4, but at the time thought the Cabana 2 didn't have the same design. Looks like it does though. Otherwise the reviews I've seen have been so good! I have to admit the zips don't feel quality, but it isn't expensive after all.
Campernic - how about a fold-up wheelbarrow for the trek instead of carrying the tent? I know someone who uses an ancient pram frame for this purpose.
The "black swirly" is I think the one called Wave Dimension, which I have. Looks black n white in all the photos, but the white is in fact pinkish - the website (seller, not Gelert) called it brown. There's Apricot which looks yellow/gold with grey - and the one I'd love to get is purply and very hipster! but there don't seem to be any of that available.
Anyway, to conclude. I am feeling I've wasted too much time but saving money is worth a certain amount of trouble, if it ends well. Last year I got burnt by a terrible eBay seller, described as New (or maybe As New) but damaged in several places, had even been taped up! If this one isn't Mr Right Tent for me, third time lucky I suppose.
I'm going to tell them that I want them to replace this with an Apricot one, ensuring it is brand new. If they screw that up too I'll have to pay more somewhere else or find a different tent. I have bad hands and if I'm to camp independent of anyone's help, I need to avoid threading poles through fabric tubes; I was delighted to find this one very doable, when I saw how the poles went together I thought I wouldn't manage them but they were ok. Camping alone is a definite plan and just needs Making Happen.
Post last edited on 24/05/2015 20:15:13
Post last edited on 24/05/2015 20:19:32
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I can put it up by myself!
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