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 Topic: Advice on faulty tent
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08/8/2015 at 11:06pm
Location: Yorkshire
Outfit: None Entered
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Is the 'hole' in the groundsheet adjacent to the fraying on the seam, or is it elsewhere? Is there any manufacturing defect which has caused the hole in the groundsheet or have you maybe been pitched on top of a sharp stone or something similar? Did you use a footprint groundsheet?
Is the fraying just a few loose threads, or is the seam actually faulty? Is it something that could be sorted by the application of some seam sealer?
If the issues are manufacturing faults, I'd be inclined to ask for a replacement tent, after just 4 days of use. Also, if it goes away for repair, that eats into any potential days for camping this season.
If it's a case of faults that have developed after purchase (and again, after just 4 days of use) , I'd hope (and expect) the retailer would offer choice of repair, replacement or refund. I wouldn't want such a new tent repaired, to be honest.
Since Go Outdoors are both the retailer and the manufacturer of this tent, there's no question they should sort things out without any fuss if the faults are due to poor manufacturing. Just be very clear on what you want and be polite, but firm, and stick to your guns!
Best of luck with it.
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