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 Topic: Vango Eden 600xl Rear beam collapsing
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05/10/2015 at 12:00pm
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Joined: 05/10/2015 Standard Member
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It's seem that the Vango air beam polycoton technology is not much good. During rain our tent just collapses. We've done everything suggested by Vango, but nothing works. This tent really is no good and to make matters worse when we contacted Vango we got a standard default reply with nothing of an apology- See below. We tried the nice way but now we want a refund as there's no way we want this tent- We have young children and we couldn't leave them in the tent alone. If this tent collapse on them it is a danger as it is so heavy, especially when rain collects on-top.
On Thu, 27 Aug at 9:13 AM ,
Hi Karen
Can you please let me have a managers email. I appreciate the offer of a refund, but after the experience outlined we expected at least an apology regarding this situation, but there has been no acknowledgement at all. I'm really not the sort to complain but this tent has ruined our holiday which was obvious from the below.
Kind regards
Matt
On 26 Aug 2015, at 13:39, Vango <info at vango.co.uk> wrote:
Hi Matt
As you have recently purchased the tent and are unhappy with the quality I have to advise you to return it to the retailer purchased it from, they can arrange a repair, replacement or refund for you under warranty.
Regards
Karen
Vango Customer Services
NB. For replacement Airbeam tubes, tent poles, pegs & tent repairs- www.campingspares.co.uk
On Mon, 24 Aug at 10:38 PM , wrote:
Hi Karen.
Thanks for the response.
We've tried this but is hasn't helped. In fact I think we've tried everything possible! We are still in Italy and during rain we can't leave the tent as it collapses and everything gets wet. It's a nightmare during the night as we are on shifts to prevent the tent from collapsing on our children.
We've noticed the construction of the tent is very poor with threads hanging out and pieces of material sewed under fabric in random places. The velcro around the bottom of the door is not sewn on properly and in many places the stitching has completely missed the trim. Not what you expect from at tent that cost over £1000.
It's had chance to weather in but still leaks. I've been a camper my whole life but never experienced anything like this. After 3 weeks of analysing and trying rectify the problems it is clear there is something fundamentally wrong with this tent. It does not sit straight and bows and collects the rain. The polycoton gets so heavy there's no chance of it holding up the tent during rain.
The bag fell apart on collection which is another frustration and we've been waiting since June for another.
To be honest it has ruined our holiday. We saved and purchased this tent in May 2015 as we wanted something that would be suitable for the future, but after 3 weeks away it has already proved not worthy.
We've got a newborn expected next spring and this tent is not suitable. It collapse during wind as well as rain and we could not possibly leave a baby in this tent.
We hope you understand our frustration and have realised our only option is to request a refund. We really loved the layout/ design and wanted this tent to work for us, but it is obvious from the above it is no good. If you need evidence of the following we are planning to post this on YouTube on our return, which highlights all of these issues. This then gives you opportunity to see for yourself.
Thanks
Matt
On 24 Aug 2015, at 17:41, Vango <info at vango.co.uk> wrote:
Hi Matt
Thanks for contacting Vango Customer Services,
Sorry for the delay in replying to you, this is a very busy time of year for us and we are trying hard to get back to everyone as quickly as possible.
It could be something as simple as not enough air in the beams or a twist in the tube, which could create a kink and make the beams susceptible to collapsing.
Please deflate the beam and remove from the tent, re inflate and pressure to 8 PSI (remove the black pressure valve if required). When inflated out of the tent, check for twists in inner tube, a bend in the beam indicates some kind of issue with the tube.
If there is an issue with the tube then opening the sleeve and ensure the tube is flat inside the sleeve and is inserted all the way to the sleeve end and folded back if necessary.
Re- inflate the tube / beam, and make sure the end guyliunes are pulling the end beams apart. (i.e. away from the centre of the tent)
Please let me know how you get on.
Regards
Karen
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