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Subject Topic: Vango warranty - Transferable? Post Reply Post New Topic
PersonGAmbrose
29/9/2015 at 2:47pm
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Am considering purchasing a tent off ebay, but have concerns about warranty.

Anyone ever bought 2nd hand and needed a warranty repair? I can ask the seller if they would be willing to help if there were issues (I believe you have to have proof of purchase) but they wouldn't exactly have to honour that promise.


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PersonBiIIy
29/9/2015 at 4:12pm
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If you are buying off ebay & pay by paypal then you can get a refund from seller through ebay if tent arrives faulty or damaged anyway.

Tents are usually warrantied by supplying retailer, not manufacturer & any dispute is always with supplying retailer so if a fault developed later & you did have original new purchase receipt from seller then you could take it back I suppose, but even if tent has had little or no use, say 10mnths after purchase new it will be treated as a 10mnth old tent & it might be difficult to prove whether manufacturer fault or, say storm damage.


PersonGAmbrose
29/9/2015 at 4:23pm
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I decided against it anyway, after I found the tent from an actual shop for a similar price.

And then I decided against that as well as it's a bit too big for our needs really and would take up too much space in my estate car.

But if anyone wants a billy bargain today, look at this gem

http://www.jrleisure.co.uk/2015-vango-euphoria-600-airbeam-polycotton-tent/p2282

I've ended up going for the Vango Eden V500 from Go Outdoors for £750.


PersonCross Camping
30/9/2015 at 7:26am
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Let's clear this up, if you buy a tent from a private seller it has no warranty with the original retailer or manufacturer even if it is unused and within the original warranty period. You may even have proof of purchase from the original retailer but you didn't buy it from the retailer.
The manufacturer may help as may the original retailer but that would be up to them.

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Gary Cross - The masked camping guru.


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PersonBiIIy
30/9/2015 at 9:41am
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What I was mostly pointing out was that provided purchase receipt was produced retailer would not know whether it was the original buyer or not. Main problem with taking a tent back, particularly after some time is proving a manufacturer fault & not storm damage/user abuse.


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PersonGAmbrose
30/9/2015 at 10:17am
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Yeah, I wasn't out to con any retailers.

But if I was using it next season for the first time having spent nearly £1000 on a second hand tent, and an Airbeam blew up or there was a leak, it would be nice to be able to go back to Vango to get replacement parts.


PersonMucker1884
30/9/2015 at 10:39am
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Quote: Originally posted by BiIIy on 30/9/2015
What I was mostly pointing out was that provided purchase receipt was produced retailer would not know whether it was the original buyer or not...



Hmmm...






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PersonCross Camping
01/10/2015 at 3:25pm
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Of course any brand would help out i'm sure but there may well be costs involved to anyone buying the second hand product even if the original owner never used the tent and even if it was only a few months old etc.
The issue is your contract is always with the person you buy the product from.
So in law etc is a "Vango warranty - Transferable" no but you never know what help a retailer or brand might give.


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Gary Cross - The masked camping guru.


PersonGAmbrose
01/10/2015 at 4:01pm
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It's moot because I bought a brand new Vango Eden 500. Can't find a floorplan for it in stock anywhere now.

I've bought it from a retailer and it came in a very bashed up (and partially open) cardboard box.

Obviously I want to set it up somewhere to check it's ok. It's Polycotton so does it need any special treatment or weathering?

As it's just for setup and not use, am I ok to pitch it without a floorplan or is that going to mess it up in the long run?

Thanks for your help.


PersonBiIIy
01/10/2015 at 4:33pm
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Polycotton tent needs no weathering or proofing, should be waterproof straight out of box. If by floorpan you mean footprint as it is called to go underneath tent to protect underside of groundsheet, this can be as cheap as a throwaway plastic dustsheet from B&Q but if you have a good lawn with no mud then a test pitch won't hurt it.


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PersonJohnsgotwood
05/10/2015 at 10:35pm
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Polycotton I believe does need weathering to allow the fibres to expand but as far as I'm aware shouldn't be proofed as this will hinder the fabrics ability to breathe. I have heard that Outwell do some kind of seam sealer.


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