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   Camping under canvas -  Tent talk. Advice, info and recommendations 		Share   Post on X / Twitter  Share on Facebook  Email  Printer Friendly Version Print
Subject Topic: Camping International Ltd Post Reply Post New Topic
VangoMan02
25/8/2016 at 12:27pm
 Location: 
 Outfit:  View VangoMan02's Profile View Profile   Reply to VangoMan02 Reply   Quote VangoMan02 Quote  
Joined: 18/5/2007

Diamond Member
Diamond Member

Forum Posts:   3531
Tent Reviews:   7
Site Reviews Total: 21
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 1  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 1
I bought a Vango Tent from this company and used it for two nights.
When taking the tent down I realised that one of the main pole sections had split length ways.

I contacted the company asking if they could contact Vango for a replacement pole section.
I know some tent manufacturers will not replace tent poles or sections under warranty, blaming the owner for not erecting the tent properly, which was not the case.

Camping International promptly replied to my email and sent not one but two pole sections (keep one for a spare they said). I emailed them on the Monday and the sections arrived on the Wednesday.

Excellent customer service!

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It is a wise man who has something to say.
It is a fool who has to say something.


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Persongeoffprinter
26/8/2016 at 7:55am
 Location: Kent
 Outfit: 5m Bell Tent & Olpro Pop Tent. View geoffprinter's Profile View Profile   Reply to geoffprinter Reply   Quote geoffprinter Quote  
Joined: 27/6/2012

Diamond Member
Diamond Member

Forum Posts:   2232
Tent Reviews:   4
Site Reviews Total: 12
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 2  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 12
Site Nights 2019: 0
Site Nights 2018: 0
We use the one in Gillingham VM and yes they are very good in there and they will price match.


Persondjespie1
27/8/2016 at 8:14am
 Location: Canterbury
 Outfit: VW Caravelle & Illusion 800 View djespie1's Profile View Profile   Reply to djespie1 Reply   Quote djespie1 Quote  
Joined: 14/2/2009

Standard Member
Standard Member

Forum Posts:   38
Tent Reviews:   1
Site Reviews Total: 3
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0
Always great customer service!


VangoMan02
27/8/2016 at 10:04am
 Location: 
 Outfit:  View VangoMan02's Profile View Profile   Reply to VangoMan02 Reply   Quote VangoMan02 Quote  
Joined: 18/5/2007

Diamond Member
Diamond Member

Forum Posts:   3531
Tent Reviews:   7
Site Reviews Total: 21
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 1  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 1
Geoff..djespie..I have purchased 3-4 items over the last few months and find the prices are keen and we all seem to agree the customer service is excellent.

The tent I mentioned was reduced a couple of days after I purchased it and I contacted them and they refunded the difference.
I was just chancing my luck and they could have told me to get lost but it paid off!

-------------
It is a wise man who has something to say.
It is a fool who has to say something.


Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes

New! Please upload a photo of your tent to the Tent Showcase!


Personrichardandjo2010
27/8/2016 at 9:36pm
 Location: essex
 Outfit: Swift Challenger 570 View richardandjo2010's Profile View Profile   Reply to richardandjo2010 Reply   Quote richardandjo2010 Quote  
Joined: 21/8/2014

Platinum Member
Platinum Member

Forum Posts:   752
Site Reviews Total: 6
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 2  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 2
Camping International Well done to you guys

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its our imperfections that makes us perfect



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