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Topic: What is a good make of air beam 10 or 12
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11/4/2017 at 11:50pm
Location: London Outfit: Karsten 350 + SE CA EA RA FW & ZIG
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Quote: Originally posted by Andy321 on 10/4/2017
Hi, just wondering what's up with Outwell. I was considering the Vermont 7sa. I had looked at a few vangos but though the larger bedrooms and supposed "better quality" of the Outwells would pip them. Grateful for any advice.
Outwell's after sales service has always been unhelpful to the point of callousness - the sort of corporate arrogance that leads them to tell customers to buy all the accessories for their tent immediately because they won't be carrying them if they discontinue your chosen tent. No need to bother asking about spares then.
Their shell company, Oase Outdoors, has just gone into partnership with a private equity firm, so I can't see the corporate ethos improving.
That's generally been OK because the tents are good, although you do pay a bit of a premium. They're well made and very well designed, and if pitched properly are excellent.
This year they've scandalised the faithful by punting out the venerable polycotton standards - Bear Lake and Wolf Lake - in polyester. Never mind the weird grey colour way they introduced last year, this reminds me of when Mercedes Benz thought nobody would notice them abandoning build quality as a brand value at the end of the 'nineties.
Whilst Vango are doing some pretty useful stuff like the sky track / sky hook and refining their wet room / dry room / sleeping layouts, Outwell's big news for 2017 is, er, bedroom windows. Their corporate comms also subtly suggest they've taken their eye off the customer experience and onto their bottom line.
I hope I'm wrong because I do like their stuff.
Now I've got that off my chest, I'd say the Vermont SA looks like a proper Outwell tent (if you don't mind the grey).
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