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Topic: Vango Illusion TC 500XL AirBeam

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Johnsgotwood

30/9/2017 at 10:20pm
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I think that although a queen sized bed may fit across the three person side it would be a bit of a squeeze depending on the height of it. From the plan shown on Vangos website it doesn't look as if you can have it as one big bedroom. You would probably be better off with the 800 version as it will give you plenty of room in the four berth section leaving the other bedroom free for luggage etc. We have a six berth Eden with a queen sized bed and there's about two feet of space at the end of it. Same bedroom layout as the Illusion.

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Haukeye

20/10/2017 at 12:53pm
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Here are some pictures of the Vango Illusion TC 500XL. The photos of the pegging points are designed to be stitched forward according to Vango.
Notice in the version I had the spit faults and frayed toggles and condensation at the base of the airbeam.
Currently awaiting a refund after Vango inspect the item.
http://www.ukcampsite.co.uk/tents/p/Vango-Illusion-TC-500XL-Air/3968

RainMagnet

20/10/2017 at 2:36pm
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Haukeye hope you get your refund, the Winfields near me were very unhelpful / border line patronising when I took my newly bought tent back that was leaking like a sieve, claiming the large pools of water were from condensation. Try my best to avoid this store as much as possible now.

HighSlayer

20/10/2017 at 4:07pm
Location: Durham
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Quote: Originally posted by RainMagnet on 20/10/2017
Haukeye hope you get your refund, the Winfields near me were very unhelpful / border line patronising when I took my newly bought tent back that was leaking like a sieve, claiming the large pools of water were from condensation. Try my best to avoid this store as much as possible now.

To be fair, 90%+ of people who think they have a link are actually having a condensation problem instead so I can see where the dealer is coming from. Pretty much any dealer will tell you the same. Plus, if it is a polycotton tent then it will quite likely leak the first 1-2 times it is used. That's how polycotton works. When it gets wet the cotton expands around the polyester to fill the weave and create a waterproof, tight knit fabric. Until that happens it can leak water through. This is why most people with polycotton tents will wet them when new before use - usually with a hosepipe if there isnt a handy shower due.

If it is a leak you will see it actually 'leaking' in through one spot. If you don't then it is most likely condensation. If you do see the leak then a photograph showing it helps.

You often have to spend a bit of time looking for the source. Condensation builds up on the tent itself until it reaches the point where it has to run, then will come down to create a pool. Either that or the condensation droplets will increase until they fall. A leak would be water coming in from a single point with the surrounding area still dry. Usually leaks on new tents are from seams not from the tent itself. Seams are generally sealed with a hot tape and occasionally the seal doesnt take or it moves away from the fabric before drying. It's easily fixed with a bit of seam sealant

-------------
A slightly younger Victor Meldrew

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Haukeye

20/10/2017 at 5:51pm
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Thanks RainMagnet, sorry about your experience with Winfields, I purchased from the same company. Felt disillusioned with the returns process as I had to contact both courier (DPD) and retailer to confirm pickup. Should have read reviews of the retailer before purchase. Delivery Express saved the day(the company that delivered the tent). Haven't heard from Vango yet but have missed out on a couple of weekends camping and will probably miss out on half term camping trip. I think that under the Consumer Rights Act 2015 I can request a replacement product to use whilst the warranty/refund is being processed but because of the poor quality of the product and service I'm not keen to go through the hassle again. Moral of the story is read the reviews of the retailer before purchase.

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