|
 Topic: Outwell air tent owners
|
  |
27/6/2018 at 11:10pm
Location: None Entered
Outfit: None Entered
View Profile
Reply
Quote
|
Joined: 15/4/2017 Silver Member 
Forum Posts: 184
| Site Reviews Total: | 1 |
|
| Site Reviews 2025: | 0 |
| Site Reviews 2024: | 0 |
| Site Reviews 2023: | 0 |
| Site Reviews 2022: | 0 |
| Site Reviews 2021: | 0 |
| Site Reviews 2020: | 0 |
| Site Reviews 2019: | 1 |
|
| Site Nights 2025: | 0 |
| Site Nights 2024: | 0 |
| Site Nights 2023: | 0 |
| Site Nights 2022: | 0 |
| Site Nights 2021: | 0 |
| Site Nights 2020: | 0 |
| Site Nights 2019: | 7 |
|
I’ve got an Outwell tent! We bought a Vermont 7SA in 2017. We had a manufacturing fault with the first one where an air beam was not sealed so it would not inflate, I managed to bodge an in-field repair so it was usable for two weekends before it got replaced.
The second tent then leaked water along one of the beams so that went back too. All were on a 1 year warranty.
We have now been given our third tent, all sorted out faultlessly by the retailer who have been brilliant. This tent is a 2018 model so now has 2 year warranty, this puts the mind at ease because if there is another problem between now and April 2020 then we are covered. It does depend on your retailer so my advice is to use a company with a good reputation who deal with a lot of Outwell stock, then you will get looked after.
|
30/6/2018 at 11:20pm
Location: West Sussex
Outfit: VW Camper & Vango Solace
View Profile
Reply
Quote
|
Joined: 09/5/2005 Gold Member 
Forum Posts: 480
| Site Reviews Total: | 4 |
|
| Site Reviews 2025: | 0 |
| Site Reviews 2024: | 0 |
| Site Reviews 2023: | 0 |
| Site Reviews 2022: | 0 |
| Site Reviews 2021: | 0 |
| Site Reviews 2020: | 0 |
| Site Reviews 2019: | 0 |
|
| Site Nights 2025: | 0 |
| Site Nights 2024: | 0 |
| Site Nights 2023: | 0 |
| Site Nights 2022: | 0 |
| Site Nights 2021: | 0 |
| Site Nights 2020: | 0 |
| Site Nights 2019: | 0 |
|
We had major trouble with our first Outwell air tent back in 2013/14, but bought another in 2015 and had no trouble with that one at all.
Haven't had any experience of Outwell customer service, so can't comment on that one. We did consider a spare beam for the Harrier XL, but they were all different sizes, so would have needed a full set, which were uber expensive so didn't.
The last air tent we bought was a Vango. The beams are more substantial, and you get a three year guarantee.
We also have a spare beam as they're all the same size.
Things have come a long way since the first hasty launch with all the makes, so take you time, go to see as many as you can, then find a retailer you feel comfortable with. Our last one was an independant, and haven't regreted it.
|
01/7/2018 at 6:22am
Location: Central Scotland
Outfit: Coachman 630 Extra
View Profile
Reply
Quote
|
Joined: 17/3/2016 Gold Member
Forum Posts: 200
| Site Reviews Total: | 2 |
|
| Site Reviews 2025: | 0 |
| Site Reviews 2024: | 0 |
| Site Reviews 2023: | 0 |
| Site Reviews 2022: | 0 |
| Site Reviews 2021: | 0 |
| Site Reviews 2020: | 1 |
| Site Reviews 2019: | 1 |
|
| Site Nights 2025: | 0 |
| Site Nights 2024: | 0 |
| Site Nights 2023: | 0 |
| Site Nights 2022: | 0 |
| Site Nights 2021: | 0 |
| Site Nights 2020: | 7 |
| Site Nights 2019: | 14 |
|
We bought a big Outwell polycotton air tent, 2016, no problems. Seems pretty sturdy, well made. Needs a big trailer. Wipes out a car boot. Used customer service once and no issues. Somebody on this site gave me a number which got me through to an outwell guru - answered my questions.
George
-------------
Happy Days
Carnac twice the years before
Garangeoire Vendee 2 weeks july16
Garangeoire Vendee 2 weeks June 17
Strathclyde march 18, Anstruther Week April, Blairgowrie, May 18
Chateau de Lez-Eaux Saint Aubin Des Preaux 2 weeks 2018
Loree du bois Les Mathes 3 weeks jul19
Belhaven Bay 1 week july 2020
|
27/7/2018 at 10:13am
Location: uk
Outfit: Karsten - sun storm - doesnt matter!
View Profile
Reply
Quote
|
Joined: 14/9/2012 Diamond Member 
Forum Posts: 1930
Tent Reviews: 3
| Site Reviews Total: | 0 |
|
| Site Reviews 2025: | 0 |
| Site Reviews 2024: | 0 |
| Site Reviews 2023: | 0 |
| Site Reviews 2022: | 0 |
| Site Reviews 2021: | 0 |
| Site Reviews 2020: | 0 |
| Site Reviews 2019: | 0 |
|
| Site Nights 2025: | 0 |
| Site Nights 2024: | 0 |
| Site Nights 2023: | 0 |
| Site Nights 2022: | 0 |
| Site Nights 2021: | 0 |
| Site Nights 2020: | 0 |
| Site Nights 2019: | 0 |
|
iv just bought an Outwell Brandon 4e with the fantastic taslon fabric.
however yesterday morning woke up to the bedroom beam has collapsed casuing the bedroom to conpletely fall into the the tent - and then yesterday afternoon the front beam went too.
i am truly gutted as id went off Outwell tents a while back but thought id give them another go.
the fabric and features on the Brandon are superb - but its no good if it wont stay up!.
all very well having a 2 year warranty - but having to wait in all day for a courier plus the size of the box - that you Have Got to keep becuase of the unreliability of them - its all a hassle that i dont have with any of my other tents. Had my Karsten for 4 years now - never a single problem, amongst 4 Vango air tents too - all been fine.
im thinking of buying another Taslon fabric tent from Outwell - but traditional polesthis time - im not averse to putting poles together - not airbeam as there not quite there yet with their airbeams!.
-------------
Facebook:- Tent Camping group
Living the Dutch Dream - Karsten 300 pod + extns in Sea Green and Pure Cotton
Zempire Air Force 1 Pc
Cabanon Bora Bora cotton
Outwell Brandon 4e
Zempire Aero Shelter 150D
Vango Illusion 500TC & 420D
Vango Galli 420D
Outwell Concorde 5SATC
Vango Capri 400xl
|
|
