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Topic: Replacement tent is faulty
Steve Hudson
14/8/2024 at 7:15pm
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Hi
we had a replacement tent from Coleman, as the blackout was delaminating.
They sent a new flysheet that has a defect on one of the flyscreen zips.
They are telling me that there is no guarantee or warranty on the replacement goods which seems odd
any thoughts?
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lidds0
17/8/2024 at 8:32am
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Not true.The customer can still reject the item after it’s been repaired or replaced.
See the government website on accepting returns and giving refunds: the law (here: https://www.gov.uk/accepting-returns-and-giving-refunds).
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