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Hi

My new tent has also snapped at the weekend, shop has been fine and I am now awaiting new poles.  I sure you'll have no problems.

I believe from friends with the same tent as you bardencampers that outwell are fab when it comes to replacing things or giving you a refund - whatever you want really so I shouldn't worry too much !

You mean the metal ferrules have split? That`s quite common if the poles are flexing a lot. Angled ferrules do bend in half as well just because of the design. It`s best to carry spares for emergencies.

You might get a refund seeing as it`s a new tent though. Never hurts to try! But they could argue that leisure tents are usually meant for 2-3 season use, not extreme wind conditions.

I`m playing devil`s advocate here...just trying to think of things the shop staff might say to you in order to not give you a refund.

Did you put it up correctly? One reason ferrules split is because you haven`t inserted the poles fully and firmly into the ferrules.

Extreme wind isn`t really covered by 2-3 season tent design. Practically everything we use here are leisure tents, and not designed for extreme conditions. Seasons are defined as "normal" weather, whatever that means. If many other tents on site were down, then the weather was extreme. If your`s was the only tent damaged then it`s more likely that the tent was at fault.

From outwell website -

To ensure that all our tents are worthy of the Outwell® name we put them through a series of challenging tests to guarantee we are happy with the quality of manufacture and components.

You shouldn't have any trouble getting them to replace / refund.. off to test ours for the first right now!  Scottish Highlands here we come!

Right there Wildie...

and it comes from different directions too.   It was downdraughts killed out Outwell Family Dome XL  (Four sections of 11 mm Durawrap split on the upwind size)

Have now replaced with Aluminium - becasue I didn't think conditions were truly extreme.