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 Topic: Legal Advice.
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28/10/2021 at 4:02pm
Location: None Entered
Outfit: residential park home
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Citizens Advice can give some guidance.
If she has the static insured, check whether the insurance includes a legal help line - some have specific advice lines for disputes with the site owner.
Otherwise, check her/your house insurance, as that may include a legal helpline.
I assume that this is a holiday site - was she given any form of contract when she purchased? If so, what does it say about termination and notice?
And it may be worth contacting NACO (even if she has to pay for a year's membership) to get some advice.
https://www.nacoservices.com/static-caravan-advice/small-claims-and-static-caravans
It does, on the face of it, sound as if the park is being at the very least unreasonable, but without knowing all the facts, the best advice you will get on any forum is to get specific professional advice. We will only be guessing.
Did she pay the fees by credit card? If so, she may be able to get the card company involved in recovering the money, as she has paid for something that has been cancelled by the park
Yes, the park will be entitled to recover costs for disconnection and clearing the site, but this should be a separate invoice.
Has she tried getting the park to buy the van off her? Will be mickey-mouse money, but will save the trouble of having to remove it.
Gather up ALL the paperwork you have, including receipts for money paid, make notes of how long the van has been owned and sited, anything that can be recalled of any conversations, put it in order so that you can give clear picture of what has happened, and then - as above - get some professional help to try at least to get a refund.
I wonder - has the park changed hands recently? And I hesitate to ask - but was she using the static as a permanent residence rather than a holiday home? The 2 combined are one of the biggest causes of sudden terminations.
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