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Subject Topic: Swift customer aftercare becoming a joke Post Reply Post New Topic
Personandy75
23/3/2018 at 10:34pm
 Location: Dunfermline Fife Kendal Cumbria
 Outfit: Lichfield Arapaho 6 DLX (one of 5) View andy75's Profile View Profile   Reply to andy75 Reply   Quote andy75 Quote  
Joined: 10/8/2006

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Good evening all.

My parents have a 40ft Swift Chamonix, 2013 model. In that space of time we've had three leaks, one of which has been ongoing for two years now in the apex above the front door.

It's been badly patched up on one occasion only to find out the actual cause is a series of hairline cracks in the fibreglass roof panel.

Swift have agreed to come in person to fix this now for a substantial cost to us, obviously 4 years is out of warranty.

My real concern however is they have requested payment in full before they even arrive! My parents, both in thier 70's have paid this and told it could well be two weeks before work commences but I'm not holding my breath.

Looking at the aftersales reviews on Swift natrally I'm concerned. I was told by someone highly experienced in holiday homes most Swift products will leak, followed by incredibly bad aftercare.

Can anyone add any thoughts please?

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Get out there!


PersonWhatamess
24/3/2018 at 7:29am
 Location: North Wales
 Outfit: Bessacarr E540 View Whatamess's Profile View Profile   Reply to Whatamess Reply   Quote Whatamess Quote  
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Shame they’ve paid already. If the problem was originally treated within the warranty period and is still not fixed, I think it should still be done under warranty as Swift we’re aware of it within that time. It might be worth your parents seeing a solicitor for a free half hour.

Nora


Personandy75
24/3/2018 at 9:04am
 Location: Dunfermline Fife Kendal Cumbria
 Outfit: Lichfield Arapaho 6 DLX (one of 5) View andy75's Profile View Profile   Reply to andy75 Reply   Quote andy75 Quote  
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Thanks Nora you've read my mind, I also wondered that after posting last night.

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PersonWhatamess
24/3/2018 at 3:45pm
 Location: North Wales
 Outfit: Bessacarr E540 View Whatamess's Profile View Profile   Reply to Whatamess Reply   Quote Whatamess Quote  
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Good luck.

Nora



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