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Quote: Originally posted by MisterB1959 on 19/2/2020

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Take immediate legal advice and inform the company you want your money back.

as you paid over the phone, i understand there is a cooling off period, but you MUST take legal advice IMMEDIATELY

i agree with Colins comments re statics in the UK

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Quote: Originally posted by 22seaside on 19/2/2020

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Quote: Originally posted by MisterB1959 on 19/2/2020

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Take immediate legal advice and inform the company you want your money back.

as you paid over the phone, i understand there is a cooling off period, but you MUST take legal advice IMMEDIATELY

i agree with Colins comments re statics in the UK

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Not sure if the distance selling regulations (i.e, the cooling off period) would apply in this case, as it was a deposit on a static and pitch that had been physically seen on the premises.
I believe that the legal situation is that unless stated otherwise a deposit against something you have seen and decided to purchase is non-refundable, as it is considered as your promise to purchase.
The real factor is that the salesman said the deposit was refundable if you changed your mind, and now they are reneging on this.
Although it is difficult to prove, a verbal promise is as binding as a written one.
Citizens advice, trading standards, Which or even your home insurance if you have a legal helpline can probably all advise you the best way to word a letter stating that as agreed you want your deposit back.
If they told you on the phone that the deposit would be refundable, then they may have a recording of this phone message.
All the terms that you dislike are standard to the industry and if you consider purchasing again, best will be to ask for a draft copy of the contract before handing over a deposit.

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Quote: Originally posted by 22seaside on 20/2/2020

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The consumer rights act gives an automatic "cooling off" period of a minimum 14 days if your purchase over the phone something you have NOT seen in person. It may not apply even then for items that are bespoke or made to measure.
The salesman said that the deposit was refundable, so it should be refunded, otherwise it is misrepresentation.
Usually a carefully worded letter, especially if it quotes the relevant section of consumer law, gets the desired result.

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