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Don't forget to leave a review of the campsites you have visited this year or last!
Don't forget to leave a review of the campsites you have visited this year or last!
Don't forget to leave a review of the campsites you have visited this year or last!
22/4/2020 at 12:36pm
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Joined: 28/4/2010 Standard Member
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The touring park I booked with, is refusing to refund ANY money.
Wells Touring Park.
I enquired what the refund policy was due to the present situation (I know they are offering a credit scheme, to rebook at a later date, but this is of no benefit to me now).
Without me asking to, they cancelled my booking and have refused to refund any of the payment. The reason provided was due to the fact we are unable to travel (as in, due to Government restrictions), therefore not fulfilling our part of the contract (and they acknowledged they are unable to fulfil their part also). So on this basis, they've declared it's not in anyone's control and therefore I am not entitled to a refund.
They have since (I made the booking) amended their T&Cs to include 'Force Majeure', but these were not the terms I agreed to at the time of booking (as they didn't exist).
Despite being completely unethical, in my opinion, I also question whether it's even lawful.
During my communication process, they have now closed the park completely, which may mean anyone else who wishes to discuss their bookings etc may be left high and dry (and out of pocket).
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Don't forget to leave a review of the campsites you have visited this year or last!
12/5/2020 at 5:22pm
Location: kent
Outfit: Adria Twin 640 SPX
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Joined: 30/5/2011 Diamond Member 
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Quote: Originally posted by Cologne on 27/3/2020
The site in France we had booked for Easter will not open, so even if we wanted to, we couldn’t stay there. We have already paid a deposit of about 200,- Euro, which they refuse to pay back.
They made us the „generous“ offer to postpone our stay. To some time later this year but of course not in July or August.
For a family with school-age children this is a joke and to be honest, this makes me angry. The risk cannot always be blamed on the customer.
Don’t get me wrong, I perfectly understand that the situation is very difficult for businesses these days, but I think fairness is required. If it was the other way round, if the campsite would open and we were not able to come e.g. due to measures of our government, the campsite most probably wouldn’t care either.
I now offered to accept a credit note, that can be redeemed at any time until the end of 2021, which I think would be fair for both sides. A give and take.
A bit late, I have only just seen your post, but under current French regulations they have to give you a full refund.
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via mobile 28/3/2020 at 10:17am
