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Is the 0845 tel number free? 

Bet their call centre has seen an increase in calls!

Quote: Originally posted by chelsea girl on 16/11/2011

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Is the 0845 tel number free? 

Bet their call centre has seen an increase in calls!

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Quote: Originally posted by TonyC52 on 16/11/2011

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Quote: Originally posted by chelsea girl on 16/11/2011

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Is the 0845 tel number free? 

Bet their call centre has seen an increase in calls!

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It's at local call rate, free on some BT packages. They might need more staff though if members loose confidence in the on-line booking system.

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Not free but it is like Government ones. Its a reduced rate one.Our docs was free when it was out std code as we paid for 24 hour free calls via Virgin.But certain numbers are not but reduced. When our docs went onto 0844 it became a reduced rate.Like 0845,0844,etc probably a lot of them now. But that is how they got round us paying not them. I got an apology via the ccclub when I told them what was being said. She said they have looked at all complaints, and bit by bit it is getting tweeked

But I said I was waiting for the receipts to make sure it was done as there was 6 on it. She gave me the run off, and it was all correct. But I noticed on the form it was saying, height ,length etc. So on the phones they are only saying what is on the form wanting to know so much ,is already written down to say to the caller. 

Quote: Originally posted by birder99 on 16/11/2011

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Chrissie, I booked by phone the other day and when I arrived on site they had me on the arrivals list despite me not receiving a confirmation. And yes they had taken the deposit.

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You can ring an ordinary 02 number if you have to pay for 0845 's

By Telephone

Membership - 0845 130 7632 or 024 7647 5442
Opening Hours: 8.00am to 8.00pm, Monday to Friday
(10.00am-7.00pm on Wednesday)
Saturday: 9.00am to 1.00pm (January to August )

UK Club Site Bookings - 0845 130 7633 or 024 7647 5426
Opening Hours: 8.00am to 8.00pm, Monday to Friday
(10.00am-7.00pm on Wednesday)
Saturday: 9.00am to 1.00pm ( January to August )

Carefree Travel Service - 0845 130 7701 or 024 7642 2024
Opening Hours: 9.00am to 5.30pm, Monday to Friday
(closed 1.00-1.30pm on Wednesday)
Or get a quote and book your holiday online

Switchboard - 0845 130 7631 or 024 7647 5448
Opening Hours: 8.45am to 4.45pm, Monday to Friday
(10.00am-4.45pm on Wednesday)

Quote: Originally posted by Mrs Anorak on 12/2/2012

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You can ring an ordinary 02 number if you have to pay for 0845 's

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Quote: Originally posted by Ina on 12/2/2012

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Quote: Originally posted by Mrs Anorak on 12/2/2012

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You can ring an ordinary 02 number if you have to pay for 0845 's

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Thanks, yes, I'm aware I can either ring the site direct (if they're open and some of the sites I was looking at aren't open yet) or you can ring Head Office, but they're not open today, are they?

I was wanting to look at more than 1 site for availability, in planning a fortnight at the end of March, which is just impossible and it shouldn't be that way.

So, I'm afraid they've lost my custom and I've booked other sites elsewhere, and am seriously considering not renewing my membership this year, not just because of this, although that is part of it.

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I thought I'd put the numbers on because Chelsea Girl asked if the 0845 number was free.

I'm getting frustrated with the website, in fact I've given up for the time being.

Quote: Originally posted by Woolbrook on 12/2/2012

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Posted to the Facebook page but comments on my post and my latest post and messages have been blocked. Now remind me, which country are we in?

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