Hi There
This was supposed to be our first camping trip. We were booked into Hollands wood at the end of July, but as everyone knows it rained a bit. A few days before we were supposed to go i thought i would check to see if the camp site was open. We didn't know if companies contact you to let you know they are turning people away or having problems. How wrong we were.
The women on the end of the phone wasn't very helpfull. She said they were turning people away and sending then to other sites, but they were suffering as well. No advise of what to do. The only thing she did say was, " If you don't turn up you will lose your deposit".
I phoned their HO and was advised we would get a credit note. This wasn't any good as we are short for time off and their manners weren't very welcoming. So i said i wanted our deposit back, which they eventually agreed to, reluctanly.
Two weeks on and still no money back and they keep on saying, "we will do it."
To me this isn't good customer services. Off to find a small friendly camp site.
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