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Subject Topic: Forest Holidays Bookings Post Reply Post New Topic
15/7/2009 at 6:18pm
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Has anyone had problems booking with Forest Holidays? I made a booking 5 weeks ago as well as paying for a Forest Experience card. So far I have received neither confirmation of my booking or the card. I have telephoned them 3 times now. Twice I was told that it was in the post (the last time 2 weeks ago) and once my details were taken for them to call back with no contact. I have emailed them with details, but again had no contact. I just wondered if this was standard service or if it's just me being unfortunate.


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16/7/2009 at 9:44pm
 Location: South West
 Outfit: VW T5 campervan
View Mrs E's Profile View Profile   Reply to Mrs E Reply   Quote Mrs E Quote  
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Hi sorry to hear this.

We've just bought a Forest Experience Card which came through in less than a week. We booked our break over the phone but the first time we phoned we had to request a callback as all their operators were busy.

We've got our confirmation of booking which also came through very quickly.

Did you book online?  I think I've seen previous posts where other campers have had problems with online bookings and not receiving confirmation.

I think my hubby was told to contact them if our Forest Experience card hadn't arrived within 2-3wks.

I would try phoning again and ask to speak to a Customer Service Manager esp as you've been waiting for 5wks.

Good Luck - hope you get it sorted 17



-------------
2024:
February: Broadstone Park, Coleford
March: Bucklegrove, Rodney Stoke
Easter: Llandrindod Wells, Powys
May: Carmarthenshire
July: Dorset Volksfest + Wilksworth
August: Gloucestershire Vintage & Country Extravaganza
August BH: TBC
September: Undecided
October: Bull Bay, Anglesey


18/7/2009 at 1:45pm
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Managed to get through to them on Thursday afternoon. Spoke to a very nice lady, who apologised for the lack of contactconfirmation. Amended my booking and received my confirmation in todays post. Hopefully, my Forest Experience card will follow shortly.


18/7/2009 at 4:21pm
 Location: South West
 Outfit: VW T5 campervan
View Mrs E's Profile View Profile   Reply to Mrs E Reply   Quote Mrs E Quote  
Joined: 19/1/2008

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17 At least you have your booking confirmation now.

Apparently the Forest Experience Card comes from a different place but now you've chased it up I expect it should arrive within the next week 17

Which site are you staying at?  We're off to Postern Hill in a few days and looking at Forest of Dean for Sept but can't decide between Bracelands and Christchurch 17



-------------
2024:
February: Broadstone Park, Coleford
March: Bucklegrove, Rodney Stoke
Easter: Llandrindod Wells, Powys
May: Carmarthenshire
July: Dorset Volksfest + Wilksworth
August: Gloucestershire Vintage & Country Extravaganza
August BH: TBC
September: Undecided
October: Bull Bay, Anglesey


Don't forget to leave a review of the campsites you have visited this year or last!


18/7/2009 at 6:08pm
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View Pross1's Profile View Profile   Reply to Pross1 Reply   Quote Pross1 Quote  
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We're going to Hollands Wood. It's the first time I'm been camping for 25 years. Fingers crossed for good weather.



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