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Hi sorry to hear this.

We've just bought a Forest Experience Card which came through in less than a week. We booked our break over the phone but the first time we phoned we had to request a callback as all their operators were busy.

We've got our confirmation of booking which also came through very quickly.

Did you book online?  I think I've seen previous posts where other campers have had problems with online bookings and not receiving confirmation.

I think my hubby was told to contact them if our Forest Experience card hadn't arrived within 2-3wks.

I would try phoning again and ask to speak to a Customer Service Manager esp as you've been waiting for 5wks.

Good Luck - hope you get it sorted

 At least you have your booking confirmation now.

Apparently the Forest Experience Card comes from a different place but now you've chased it up I expect it should arrive within the next week

Which site are you staying at?  We're off to Postern Hill in a few days and looking at Forest of Dean for Sept but can't decide between Bracelands and Christchurch