Message Forums

Quote: Originally posted by Esther1 on 26/3/2010

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I think a non refundable deposit is very fair, they are a business and have as much right to make a living as we do, I'm self employed and it's so frustrating when people dont turn up or cancel and I'm unable to fill the spot, last year I lost over £1000 through just this.

Some people can be so unreliable and in some cases pure selfish and unfortunately business have to come up with "rules" to try and guard themselves against this, I personally would refund the deposit if I filled the spot but it's down to discretion, if the booking had been made for a quiet month they may well not have been able to fill it.

Caravan parks have to make enough cash in the open season to live on through the months they aren't making a penny.

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Mike,

Did you know (verbally told or had it in writing) that your deposit was Non-Refunable when you made the booking ?

John

Mike, 

The fact that you havn't responded to my last posting, together with your statement "I don't want to debate whether it was or wasn't in their T&Cs" is rather telling.

I can certainly confirm SpampMan's assertion "I think you are in a minority on this one" !!

Try another topic.

Quote: Originally posted by Brookie on 01/4/2010

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Mike, 

The fact that you havn't responded to my last posting, together with your statement "I don't want to debate whether it was or wasn't in their T&Cs" is rather telling.

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I think the fact that you have been allowed to re-book at an alternative date is reasonable.  

Unfortunately I had to have an operation which led me unable to take our may holiday last year and also had to delay our summer break, on contacting both places to amend our arrangements. The park we had booked for the summer allowed us to change however no response from the latter.  I was dissapointed I have to say and certainly wouldn't visit there again.

Jubilee TBA-
July - Blue Dolphin

Hi Mike,

My view is that if you are making the deposit payment online, its pretty important to be told that it is non-refundable BEFORE you make your payment........you can then make the payment on the full understanding of the situation. Its your decison to book or not, with you then knowing the consequences if you did cancel. That is very fair to both parties.

Best wishes,

John

Quote: Originally posted by star1234 on 04/4/2010

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I think the fact that you have been allowed to re-book at an alternative date is reasonable.  

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Absolutely agree, as it happens I should be able to book for next Easter so in a sense I haven't lost the deposit. I just felt with so much advance warning etc etc... and especially as I did let them know I had to cancel - as has been pointed out I could just have left them to it and left them no time to re book? Makes you wonder sometimes, but it's just not in my nature.

Anyway - off to Mid Wales next week.