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Subject Topic: Deposit for campsite booking
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PersonTraceyD
01/5/2012 at 5:59pm
 Location: East Ull
 Outfit: Kampa Kielder Air 5 View TraceyD's Profile View Profile   Reply to TraceyD Reply   Quote TraceyD Quote  
Joined: 24/8/2004

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We have only ever cancelled a site once, and we did that on the advice of the owner a couple of years ago when they had heavy rain, they said they would rather us come for our first visit and have good memories. We had paid a deposit and they did offer us to use that against another booking in the same season, sadly our holidays were booked for that week and all other holidays accounted for so we were unable to visit another time, had it been carried over to the next season we would probably have gone another time, as it happens we've not booked to go there again.

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May/June - Spring Valley
Aug/Sept - Leekworth


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PersonJakers
01/5/2012 at 6:22pm
 Location: West Wales
 Outfit: Pili Pala Pod View Jakers's Profile View Profile   Reply to Jakers Reply   Quote Jakers Quote  
Joined: 03/4/2004

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Quote: Originally posted by Jasmine_Park on 01/5/2012
Jakers - why dont you just ask for the deposit when taking the booking? chasing people up or sending deposit request letters seems unnecessary.

As the majority of customers book months in advance of arrival, we actually don't want to rip people off and take a non refundable deposit months in advance, peoples circumstances change - it's not our style I'm afraid, plus sending a deposit request letter sets out our terms and conditions which customers can read and have a tangible copy of in advance of arrival so they 'know the rules' of what they are signing up to.   

It may seem too fair and we probably don't do ourselves any favours but being campers/caravanners ourselves we treat customers as we want to be treated - clearly in todays world this is becoming a world of disrespect.


Personbestyman
02/5/2012 at 12:09am
 Location: Leeds
 Outfit: McLouis Glen 440 Mo View bestyman's Profile View Profile   Reply to bestyman Reply   Quote bestyman Quote  
Joined: 12/5/2003

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Quote: Originally posted by Jakers on 01/5/2012
Quote: Originally posted by Jasmine_Park on 01/5/2012
Jakers - why dont you just ask for the deposit when taking the booking? chasing people up or sending deposit request letters seems unnecessary.

As the majority of customers book months in advance of arrival, we actually don't want to rip people off and take a non refundable deposit months in advance, peoples circumstances change - it's not our style I'm afraid, plus sending a deposit request letter sets out our terms and conditions which customers can read and have a tangible copy of in advance of arrival so they 'know the rules' of what they are signing up to.   

It may seem too fair and we probably don't do ourselves any favours but being campers/caravanners ourselves we treat customers as we want to be treated - clearly in todays world this is becoming a world of disrespect.

I don`t think that you are ripping people off by asking for a deposit.

I personally think that any site should ask for the first nights money as the value of the deposit.



Personshelldean
02/5/2012 at 12:23am
 Location: Surrey London borders
 Outfit: Harvard de lux. Indiana 8. Quechua 3 View shelldean's Profile View Profile   Reply to shelldean Reply   Quote shelldean Quote  
Joined: 15/5/2006

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as we tend to visit either big sites or use ready tents abroad, we are used to paying a deposit and balance in full 8 wks before departure.

 



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Shelli
Campers do it in the mud!
Hubby says we can't camp as much this yr mmm we'll see!!
camped in 2009= 27nights
Booked for 2010 = 30 nights.

YAH I win!!

Looks like I was right he he


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Personwisaacs
02/5/2012 at 7:56am
 Location: Bath
 Outfit: Outwell Clear Lake View wisaacs's Profile View Profile   Reply to wisaacs Reply   Quote wisaacs Quote  
Joined: 14/2/2010

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I don't mind paying a deposit to a site at high season or if it was as small and popular site which was likely to be full or turning people away.

At Warcombe Farm last year we had to pay all our money up front 4 weeks before we arrived even though it was a very large site and low season. I wouldn't do this again or even pay a 50% deposit. They also had a strict no refund policy which I also didn't like. Imagine paying for a fortnight up front then finding you really didn't like the site or pitch when you got there.

I would always call if I couldn't make a booked pitch but appreciate not everyone would.

Low or zero deposit is now on my list of must haves when booking a site - we only go for a week or a fortnight and mostly in low season. We're off to Lowtrow Cross for a week at Jubilee and they only wanted £25 deposit for the week which I think is fair.

Looks like many of the sites in Wales are more trusting and follow Fforest Fields example. Maybe they don't often have to turn people away because they're full.

To the poster who indicated people know a bit more what the weather will be like 5 weeks before they arrive, can you tell me what it will be like Jubilee Week please



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PersonTomsmum
02/5/2012 at 11:49am
 Location: Stonehaven Aberdeenshire
 Outfit: Kampa Croyde 6 View Tomsmum's Profile View Profile   Reply to Tomsmum Reply   Quote Tomsmum Quote  
Joined: 12/3/2011

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Personally I like paying a deposit if it gets me a pitch. There are a number of sites that don't take bookings or deposits and then have no spaces when you turn up, which is connsiderably worse.

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Claire.

Keen camper and OW swimmer, Mum to 3



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