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 Topic: Deposit for campsite booking
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01/5/2012 at 5:59pm
Location: East Ull
Outfit: Kampa Kielder Air 5
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We have only ever cancelled a site once, and we did that on the advice of the owner a couple of years ago when they had heavy rain, they said they would rather us come for our first visit and have good memories. We had paid a deposit and they did offer us to use that against another booking in the same season, sadly our holidays were booked for that week and all other holidays accounted for so we were unable to visit another time, had it been carried over to the next season we would probably have gone another time, as it happens we've not booked to go there again.
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May/June - Spring Valley
Aug/Sept - Leekworth
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01/5/2012 at 6:22pm
Location: West Wales
Outfit: Pili Pala Pod
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Quote: Originally posted by Jasmine_Park on 01/5/2012
Jakers - why dont you just ask for the deposit when taking the booking? chasing people up or sending deposit request letters seems unnecessary.
As the majority of customers book months in advance of arrival, we actually don't want to rip people off and take a non refundable deposit months in advance, peoples circumstances change - it's not our style I'm afraid, plus sending a deposit request letter sets out our terms and conditions which customers can read and have a tangible copy of in advance of arrival so they 'know the rules' of what they are signing up to.
It may seem too fair and we probably don't do ourselves any favours but being campers/caravanners ourselves we treat customers as we want to be treated - clearly in todays world this is becoming a world of disrespect.
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02/5/2012 at 12:09am
Location: Leeds
Outfit: McLouis Glen 440 Mo
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Quote: Originally posted by Jakers on 01/5/2012
Quote: Originally posted by Jasmine_Park on 01/5/2012
Jakers - why dont you just ask for the deposit when taking the booking? chasing people up or sending deposit request letters seems unnecessary.
As the majority of customers book months in advance of arrival, we actually don't want to rip people off and take a non refundable deposit months in advance, peoples circumstances change - it's not our style I'm afraid, plus sending a deposit request letter sets out our terms and conditions which customers can read and have a tangible copy of in advance of arrival so they 'know the rules' of what they are signing up to.
It may seem too fair and we probably don't do ourselves any favours but being campers/caravanners ourselves we treat customers as we want to be treated - clearly in todays world this is becoming a world of disrespect.
I don`t think that you are ripping people off by asking for a deposit.
I personally think that any site should ask for the first nights money as the value of the deposit.
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02/5/2012 at 12:23am
Location: Surrey London border
Outfit: Harvard de lux. Indi
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as we tend to visit either big sites or use ready tents abroad, we are used to paying a deposit and balance in full 8 wks before departure.
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Shelli
Campers do it in the mud!
Hubby says we can
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02/5/2012 at 11:49am
Location: Stonehaven Aberdeenshire
Outfit: Kampa Croyde 6
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Personally I like paying a deposit if it gets me a pitch. There are a number of sites that don't take bookings or deposits and then have no spaces when you turn up, which is connsiderably worse.
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Claire.
Keen camper and OW swimmer, Mum to 3
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