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Subject Topic: Proper customer service - Hadrian`s Wall Post Reply Post New Topic
28/6/2013 at 5:03pm
 Location: None Entered
 Outfit: Adria Altea 542DT
View derekupnorth's Profile View Profile   Reply to derekupnorth Reply   Quote derekupnorth Quote  
Joined: 17/1/2010

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Forum Posts:   61

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I made a booking last year to stay at the Hadrian's Wall Campsite and paid in full in advance. Due to illness I had to cancel but they very kindly offered to let me use the money paid against the cost of any future booking.

I've just made a booking for later this year (which will actually be over twelve months after the original booking) and had my original payment recycled with no problems whatsoever :-)

I do like being treated like a valued customer - especially when I haven't even been there yet!

I was told that this is now their policy so I just hope others take note and follow suit.


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New to this - but learning fast!


Don't forget to leave a review of the campsites you have visited this year or last!


28/6/2013 at 9:38pm
 Location: Preston
 Outfit: Montana 6 and Awning
View HollyBlanche's Profile View Profile   Reply to HollyBlanche Reply   Quote HollyBlanche Quote  
Joined: 13/7/2011

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Forum Posts:   80
Tent Reviews:   1

Site Reviews Total: 1
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That's my favourite campsite. I'm not surprised that that's their policy...they're fab.

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Tina


30/6/2013 at 7:41am
 Location: Newcastle Upon Tyne
 Outfit: Easy Camp
View Julieanddoods's Profile View Profile   Reply to Julieanddoods Reply   Quote Julieanddoods Quote  
Joined: 14/2/2013

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Forum Posts:   89

Site Reviews Total: 0
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Ah that was nice of them.
I live in Newcastle and this site is on my 'hit list' so I may see you there
I hope you are feeling a lot better now?
Take care

WOW Holly Now I must go there, its nice to hear good reviews

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Julie x

Woodland Waters Sept 2012 4 nights
Holme Valley May 2013 5 nights
Beech Croft Farm July 2013 5 nights (the most dog friendly place ever)



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