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If the site is run by managers / employees who don't live on site - 5 pm is reasonable, please put up a sign to say which pitches are free (if we're arriving unbooked as usual) or where our pitch is (if we have phoned ahead). But if they go at 5, then I'd expect the shop or office to be open the full working day.

If the site is run by a manager who lives on site - most come to the door of the house / caravan if the office is closed, say "pay tomorrow" after discussing where to pitch, what the toilet code is etc. C&CC stay open to 8 pm, but the office / shop is shut during the day and there are 2 couples on a rota at busy C&CC sites.

If the site is run by the owners (CLs, CSs and smaller independant sites) who will live on or near the site - we using common sense and courtesy as a guide: I'd never turn up at a friend's house too late unless something had happened and in that case I'd phone up to alert them. I have had a suspicion at some sites that a few folk turn up late and leave early - i.e. they don't pay, the owner doesn't know they were there.