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Subject Topic: Seasonal pitch fee refunds - Corona Virus Post Reply Post New Topic
Personduckies
27/3/2020 at 3:24pm
 Location: None Entered
 Outfit: touring caravan View duckies's Profile View Profile   Reply to duckies Reply   Quote duckies Quote  
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Although this might not be a top priority for most people at the moment, I just wondered if any one who has paid fees for their seasonal touring caravan pitch has been promised any refunds or credits in the light of the current situation with the Coronal Virus? Our site had to close this week, just days after we had paid our final balance. The open season for touring caravans was not due to start until 1st April. We were offered a full refund of the balance if we removed our caravan ASAP, but of course would have forfeited our (hefty) deposit and didn't want to risk breaking the travel restriction rules by travelling to collect the caravan. Hopefully, we will be able to use our caravan later in the year, good health permitting, should the situation improve.
Whilst site owners were instructed to close by the government, likewise caravan owners were instructed not to travel by the government. I appreciate that site owners need to maintain their income, but if the lock down continues for several months, it seems unfair that it's the caravan owners who should have to shoulder the full loss whilst the site owners keep their full fees. It will be interesting to see how the legalities of this develop over the coming months.

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Duckies


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Personfreckles63
27/3/2020 at 3:42pm
 Location: essex
 Outfit: Bailey Pegasus 534 Kuga 2.0 3x tents View freckles63's Profile View Profile   Reply to freckles63 Reply   Quote freckles63 Quote  
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They can claim on insurance, you should request a refund for months lost.

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"Close your eyes and pretend it's all a dream, that's how I get by"

DEB


PersonFrazzle-
28/3/2020 at 5:46pm
 Location: Hampshire
 Outfit: Outwell Montana 6P tent View Frazzle-'s Profile View Profile   Reply to Frazzle- Reply   Quote Frazzle- Quote  
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Perhaps if the site is shut for Corona virus for, say 3 months, you could ask if those 3 months be added to the end of your contract. However many months or weeks the site is shut for.

Or they could do this but then charge you for caravan storage for those months.

Seems fair to both of you ...but then I'm a tent camper


Personalan29
29/3/2020 at 9:09am
 Location: Wirral
 Outfit: Swift Freestyle 520 on seasonal pitch View alan29's Profile View Profile   Reply to alan29 Reply   Quote alan29 Quote  
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We are in that situation too. I will wait and see what happens. Our site owners are decent folks so I can't see them wanting to upset their seasonal customers.


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PersonOh so camp
27/4/2020 at 6:17pm
 Location: Bolton
 Outfit: Award Tristar Caravan View Oh so camp's Profile View Profile   Reply to Oh so camp Reply   Quote Oh so camp Quote  
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Your caravan is on there pitch, I see it as quite reasonable to charge you. If your caravan is in storage you still got to pay and I have 2 in storage!!!. Good luck and stay safe.


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PersonDSH1970
07/7/2020 at 2:53pm
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We have been offered a 20% refund with only 40% of the season remaining. My van has been in separate storage so hasn't even been on site. This means we are being asked to pay 65% of the cost of the period our van hasn't been on site? Seems to be a very small refund. Any thoughts?


Personfreckles63
07/7/2020 at 6:31pm
 Location: essex
 Outfit: Bailey Pegasus 534 Kuga 2.0 3x tents View freckles63's Profile View Profile   Reply to freckles63 Reply   Quote freckles63 Quote  
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Like our Gym memberships, when they're open again the months of closure will go onto the end date, so probably 4 months or more extended.

This would seem a fairer option, to just add lost months onto the contract before you pay for another year.

-------------
"Close your eyes and pretend it's all a dream, that's how I get by"

DEB


Don't forget to leave a review of the campsites you have visited this year or last!


PersonMitchamitri
08/7/2020 at 3:57pm
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A big old chunk of their costs remain whether you are on site or not. And a lot of these places are greedy as well.   I don't blame them for trying.


Personfeeblecat
via mobile 10/7/2020 at 7:06am
 Location: Scotland
 Outfit: Coachman Highlander (Amara) View feeblecat's Profile View Profile   Reply to feeblecat Reply   Quote feeblecat Quote  
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Hi, we are getting refunded for the 3 months minis 3 months storage fees. We're happy with that.


PersonTintaglia
via mobile 20/7/2020 at 3:26pm
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Hello,
Our site owners are offering 40% of 17 weeks, but this has been granted by the Welsh Government. The four very wealthy owners aren’t contributing and even refunding us half of the money we have paid.
Therefore they haven’t lost a penny whereas we are. They aren’t even offering a reduction next year.
I’d like to know if anyone else has received a full refund of the closed weeks.
And could you tell me where your site is please?


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Personalan29
20/7/2020 at 8:14pm
 Location: Wirral
 Outfit: Swift Freestyle 520 on seasonal pitch View alan29's Profile View Profile   Reply to alan29 Reply   Quote alan29 Quote  
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Quote: Originally posted by Tintaglia on 20/7/2020
Hello,
Our site owners are offering 40% of 17 weeks, but this has been granted by the Welsh Government. The four very wealthy owners aren’t contributing and even refunding us half of the money we have paid.
Therefore they haven’t lost a penny whereas we are. They aren’t even offering a reduction next year.
I’d like to know if anyone else has received a full refund of the closed weeks.
And could you tell me where your site is please?


which site are you on? We have heard nothing from our owners and we are in Wales.


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Personalan29
via mobile 23/7/2020 at 4:35pm
 Location: Wirral
 Outfit: Swift Freestyle 520 on seasonal pitch View alan29's Profile View Profile   Reply to alan29 Reply   Quote alan29 Quote  
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Looks like we are getting nothing.
Not happy.


Personlegenetay
25/7/2020 at 12:15pm
 Location: Seasonal Pitch
 Outfit: Swift Oakmere 2008 View legenetay's Profile View Profile   Reply to legenetay Reply   Quote legenetay Quote  
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Hi Alan29
Change of heart here. We are receiving a refund. No figures or details yet but we will know by mid August. C & M

Post last edited on 25/07/2020 14:43:18


Personalan29
26/7/2020 at 12:21pm
 Location: Wirral
 Outfit: Swift Freestyle 520 on seasonal pitch View alan29's Profile View Profile   Reply to alan29 Reply   Quote alan29 Quote  
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Quote: Originally posted by legenetay on 25/7/2020
Hi Alan29
Change of heart here. We are receiving a refund. No figures or details yet but we will know by mid August. C & M

Post last edited on 25/07/2020 14:43:18


Our site is one of four owned by the same man. The other three are mobile home sites. He will not talk direct to his customers, everything through the warden who knows nothing.
It very frustrating. Every other business I spend money with from the Bank down to Aldi has sent out regular e-mail updates to its customers. This bloke seems to think he is exempt from normal customer service standards!


Personlegenetay
26/7/2020 at 3:12pm
 Location: Seasonal Pitch
 Outfit: Swift Oakmere 2008 View legenetay's Profile View Profile   Reply to legenetay Reply   Quote legenetay Quote  
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Quote: Originally posted by alan29 on 26/7/2020
Quote: Originally posted by legenetay on 25/7/2020
Hi Alan29
Change of heart here. We are receiving a refund. No figures or details yet but we will know by mid August. C & M

Post last edited on 25/07/2020 14:43:18


Our site is one of four owned by the same man. The other three are mobile home sites. He will not talk direct to his customers, everything through the warden who knows nothing.
It very frustrating. Every other business I spend money with from the Bank down to Aldi has sent out regular e-mail updates to its customers. This bloke seems to think he is exempt from normal customer service standards!


Hi Alan.. Its Carol, your neighbour in Bala. It looks like the owner has had a change of heart. Janice says we are now getting refunds and she will be emailing us.. There are no figures or details yet. We will know mid August. Sorry you didnt recognise me from my first post.


Personalan29
via mobile 26/7/2020 at 3:42pm
 Location: Wirral
 Outfit: Swift Freestyle 520 on seasonal pitch View alan29's Profile View Profile   Reply to alan29 Reply   Quote alan29 Quote  
Joined: 03/5/2005

Diamond Member
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Quote: Originally posted by legenetay on 26/7/2020
Quote: Originally posted by alan29 on 26/7/2020
Quote: Originally posted by legenetay on 25/7/2020
Hi Alan29
Change of heart here. We are receiving a refund. No figures or details yet but we will know by mid August. C & M

Post last edited on 25/07/2020 14:43:18


Our site is one of four owned by the same man. The other three are mobile home sites. He will not talk direct to his customers, everything through the warden who knows nothing.
It very frustrating. Every other business I spend money with from the Bank down to Aldi has sent out regular e-mail updates to its customers. This bloke seems to think he is exempt from normal customer service standards!


Hi Alan.. Its Carol, your neighbour in Bala. It looks like the owner has had a change of heart. Janice says we are now getting refunds and she will be emailing us.. There are no figures or details yet. We will know mid August. Sorry you didnt recognise me from my first post.


Good news. Sorry I am useless at this interweb malarkey.
Thanks for the word.



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