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Subject Topic: What would YOU Do? (Topic Closed Topic Closed)
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via mobile 24/7/2021 at 12:48pm
 Location: Ayrshire
 Outfit: Auto-Sleeper MHs
View Fiona W's Profile View Profile  
Joined: 10/4/2007

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Sorry for being slow. But how does the site make the connection between a UKCS review by the OP calling themselves Europa390, and a Joe Bloggs (I’ve no idea what the OP’s real name is, nor their email address) making a booking some time later. I’d be interested in that level of snooping or stalking by the site.

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2024 = 20 sites / 41 nights. 2023 = 9/23. 2022 = 13/35. 2021 = 11/29. 2020 = 4/20. 2019 = 13/35. 2018 = 20/33. 2017 = 10/22. 2016 = 19/33. 2015 = 15 sites / 27 nights. Didn't count 1976 to 2014.


Don't forget to leave a review of the campsites you have visited this year or last!


24/7/2021 at 1:29pm
 Location: Isle of Mull
 Outfit: 2 x Outwells Kairos 400 Caranex
View ficklejade's Profile View Profile  
Joined: 28/9/2009

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Of course the OP's deposit should be returned.

Whilst I feel the review was fair, the overall tone was - to my mind - negative, reflecting the writer's disappointment. Of course, any site may be different from our expectations in reality.

Was the fire in the bin area recent? Site may well have been waiting on insurers to get their act together. Did the OP ask if it would feasible to change pitches? I'm assuming the cracked basin and poorly functioning loo were reported.

I don't think the site owners have behaved well but, as is often said on here, it's up to the site owners to determine their rules.

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" When I die I don`t want my life to flash before me in an instant, I want it to be a 3 hour epic !"


24/7/2021 at 1:52pm
 Location: 
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View Ernie DB's Profile View Profile  
Joined: 29/7/2011

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Quote: Originally posted by Fiona W on 24/7/2021
Sorry for being slow. But how does the site make the connection between a UKCS review by the OP calling themselves Europa390, and a Joe Bloggs (I’ve no idea what the OP’s real name is, nor their email address) making a booking some time later. I’d be interested in that level of snooping or stalking by the site.



The OP quotes the pitch number in their review, month of stay and model of their caravan in their profile and user name, so not difficult for the site to link the review to their records.

It wouldn't surprise me that sites operate a blacklist of customers that they would not wish to accept future bookings from, for whatever reason.

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Never argue with fools........They drag you down to their level, then beat you with experience.


24/7/2021 at 2:25pm
 Location: Derby.
 Outfit: Karsten 350+Awnings
View Mucker1884's Profile View Profile  
Joined: 01/7/2012

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Quote: Originally posted by Ernie DB on 24/7/2021
Quote: Originally posted by Fiona W on 24/7/2021
Sorry for being slow. But how does the site make the connection between a UKCS review by the OP calling themselves Europa390, and a Joe Bloggs (I’ve no idea what the OP’s real name is, nor their email address) making a booking some time later. I’d be interested in that level of snooping or stalking by the site.



The OP quotes the pitch number in their review, month of stay and model of their caravan in their profile and user name, so not difficult for the site to link the review to their records.

It wouldn't surprise me that sites operate a blacklist of customers that they would not wish to accept future bookings from, for whatever reason.



Agreed.
Possibly got flagged at the time, and assuming the OP hasn't changed their email and/or mobile number since then, alarms went off when trying to return years later.

One (now retired) campsite owner (only 11 pitches... phone booking only... no website) we got quite pally with admitted to giving "Undesirables" a double-barrelled surname in his mobile contacts, during/after their first visit... and all included either "Yes", "Maybe" or "NoWay"!

He just had to be careful not to get carried away, and not to mention "Sorry, we are full for those dates", until the customer had actually stated their desired dates, as he already knew he was about to refuse them!

Of course, he only admitted this after giving us a "Yes". Probably on our 4th or 5th visit, whilst sat chatting with a beer out of my fridge!



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Campervan:
Give us chance!

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July 2012-Dec 2024: 456 nights.


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24/7/2021 at 2:29pm
 Location: Staithes
 Outfit: Vantage Neo
View Wendyhouse's Profile View Profile  
Joined: 12/5/2013

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Who knows, since the site owner obviously uses this forum he may yet turn up and give his version of the events.


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24/7/2021 at 2:45pm
 Location: Shropshire
 Outfit: Sterling Europa 390
View Europa390's Profile View Profile  
Joined: 13/4/2012

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That would be great! Love to hear why they consider keeping my £25.00 deposit is a legitimate action!


24/7/2021 at 3:41pm
 Location: Buckinghamshire
 Outfit: VW Campers and Tents
View Webmaster's Profile View Profile  
Joined: 09/6/1999

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Quote: Originally posted by Europa390 on 24/7/2021
That would be great! Love to hear why they consider keeping my £25.00 deposit is a legitimate action!



It's clearly not, bad enough that they cancelled your booking, but absolutely no right to withhold your deposit. Can you claim it back through your card company / bank ?

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Don't forget to leave a review of the campsites you have visited this year or last!


25/7/2021 at 7:54am
 Location: Shropshire
 Outfit: Sterling Europa 390
View Europa390's Profile View Profile  
Joined: 13/4/2012

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Thanks for your comment, I think I may write to them, by way of a proper letter.. Such formality may shake the situation up a little. I have 16 screen shots of their poor reviews since, so I would print those out and send them with a ‘looks like I wasn’t the only one then’
😂😂😂


via mobile 25/7/2021 at 8:56am
 Location: Ayrshire
 Outfit: Auto-Sleeper MHs
View Fiona W's Profile View Profile  
Joined: 10/4/2007

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Site Reviews 2021: 10 
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Site Nights 2024: 37
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Site Nights 2022: 32
Site Nights 2021: 25
Site Nights 2020: 20
Site Nights 2019: 28
Site Nights 2018: 30

I don’t think that would be helpful. They’ve maybe been blacklisted for bad reviews too - or will be, if you highlight them.
You’ve paid for something that you’ve not got, it’s a consumer “goods & services” legislation matter I’d have thought. I agree with the advice to claim from the credit card company.

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2024 = 20 sites / 41 nights. 2023 = 9/23. 2022 = 13/35. 2021 = 11/29. 2020 = 4/20. 2019 = 13/35. 2018 = 20/33. 2017 = 10/22. 2016 = 19/33. 2015 = 15 sites / 27 nights. Didn't count 1976 to 2014.


via mobile 25/7/2021 at 1:38pm
 Location: Buckinghamshire
 Outfit: VW Campers and Tents
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I agree, with Fiona, they are of course entitled to decide who uses their site, whether any of us agree with how they reached the decision or not.

The only issue to resolve here is getting your deposit returned, not whether your review was fair or not. Winding them up with copies of other reviews isn't going to help. Just demand the refund you are legally entitled to , and let it go.

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25/7/2021 at 1:52pm
 Location: Shropshire
 Outfit: Sterling Europa 390
View Europa390's Profile View Profile  
Joined: 13/4/2012

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You’re probably right Fiona. Being spiteful against spite degrades my case! .


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via mobile 25/7/2021 at 1:53pm
 Location: Lancashire
 Outfit: Coachman 460 VIP; VW Tiguan
View Ina's Profile View Profile  
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I've read a lot of the other reviews on the site in question and yours is definitely not the only one with negative points. But I wouldn't go down the route of sending a copy of those other reviews, that's only going to put their back up I suspect, and would lessen the chance of them refunding the deposit. If they still won't return your deposit (which of course they should, as they've not accepted your booking) then contact the card issuer. I hope you get your deposit back soon.

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Ina


26/7/2021 at 8:45am
 Location: Worcestershire
 Outfit: Buccaneer Cruiser
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Under CRA 2015 you are entitled to a full refund as it is the supplier that cancelled the deal. If you paid the deposit using a credit card and the total amount was over £100 then you cna put a claim to the CC company under S75 of the CCA.


02/8/2021 at 1:41pm
 Location: Midlands
 Outfit: 2019 VW Arteon + 2002 Avondale Dart
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I haven't seen the review in question but that's irrelevant from your legal position. You need to stay cold and level-headed. The position is that the contract has been terminated by the supplier and therefore you are entitled to a full refund of your deposit.

Write to them - by recorded postal delivery as well as email - stating this position and making reference to the Consumer Rights Act 2015. Say that if your deposit is not returned to you in full within 7 days you will refer the matter to the Small Claims Court.

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"Don't wait for the perfect moment. Take the moment and make it perfect."


03/8/2021 at 8:56am
 Location: Shropshire
 Outfit: Sterling Europa 390
View Europa390's Profile View Profile  
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Thanks for your advice. I think my refund is on the way now. I did consider the small claims court but the fees are more than my deposit. They fired a parting shot by saying that in view of MY attitude I wasn’t the sort they’d have wanted on site anyway.

Such lovely people.

Hopefully it’s all over and done with now.    😩😩😩😩😂😂😂


03/8/2021 at 1:17pm
 Location: Midlands
 Outfit: 2019 VW Arteon + 2002 Avondale Dart
View SamandRose's Profile View Profile  
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What lovely site owners. Never mind, hopefully your deposit will arrive soon and you can use the money to pay for somewhere more pleasant.

For what it's worth, I've now found your review and it looks fair and reasonable to me.

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"Don't wait for the perfect moment. Take the moment and make it perfect."



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