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Subject Topic: Hurn Lane CAMC Club Site
Page:  1  2 Post Reply Post New Topic
09/6/2024 at 7:13pm
 Location: Devizes Wiltshire
 Outfit: MWB VW Crafter PVC
View dk168's Profile View Profile   Reply to dk168 Reply   Quote dk168 Quote  
Joined: 19/6/2009

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Forum Posts:   9596
Tent Reviews:   6

Site Reviews Total: 56
Site Reviews 2024: 9  
Site Reviews 2023: 9  
Site Reviews 2022: 8  
Site Reviews 2021: 9  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 45
Site Nights 2023: 47
Site Nights 2022: 46
Site Nights 2021: 34
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

I had a phone message from them less than 24h before my trip that was booked months in advance, citing some issues at the site and they had to cancel my booking!

Not impressed.

Good job June is not too busy and I am confident I can find late availabilities.

DK

-------------
* Apple The Campervan - A Van For Work, Rest And Play! *
- 2025 - inc. FR & DE
- 2024 - 10/56 inc. FR & NL
- 2023 - 48 inc. FR
- 2022 - 49
- 2021 - 34
* Ex-tenter & solo female camper *
* Treat life events like a dog: If you can't eat it, play with it, or hump it, p1$$ on it and walk away! *


Don't forget to leave a review of the campsites you have visited this year or last!


09/6/2024 at 7:38pm
 Location: Devizes Wiltshire
 Outfit: MWB VW Crafter PVC
View dk168's Profile View Profile   Reply to dk168 Reply   Quote dk168 Quote  
Joined: 19/6/2009

Diamond Member
Diamond Member

Forum Posts:   9596
Tent Reviews:   6

Site Reviews Total: 56
Site Reviews 2024: 9  
Site Reviews 2023: 9  
Site Reviews 2022: 8  
Site Reviews 2021: 9  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 45
Site Nights 2023: 47
Site Nights 2022: 46
Site Nights 2021: 34
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Sorted - booked C&CC Cheddar Mendip Heights - been there before and I liked it.

DK

Post last edited on 09/06/2024 19:45:00

-------------
* Apple The Campervan - A Van For Work, Rest And Play! *
- 2025 - inc. FR & DE
- 2024 - 10/56 inc. FR & NL
- 2023 - 48 inc. FR
- 2022 - 49
- 2021 - 34
* Ex-tenter & solo female camper *
* Treat life events like a dog: If you can't eat it, play with it, or hump it, p1$$ on it and walk away! *


09/6/2024 at 8:08pm
 Location: Milton Keynes
 Outfit: Bailey Alliance 66-2 Motorhome
View David Klyne's Profile View Profile   Reply to David Klyne Reply   Quote David Klyne Quote  
Joined: 13/2/2004

Diamond Member
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Forum Posts:   9601

Site Reviews Total: 257
Site Reviews 2024: 1  
Site Reviews 2023: 6  
Site Reviews 2022: 15 
Site Reviews 2021: 7  
Site Reviews 2020: 1  
Site Reviews 2019: 16 
Site Reviews 2018: 15 
Site Nights 2024: 3
Site Nights 2023: 22
Site Nights 2022: 62
Site Nights 2021: 33
Site Nights 2020: 4
Site Nights 2019: 56
Site Nights 2018: 15

Nothing on the website? Did they give any indication of the reason?

David


09/6/2024 at 8:37pm
 Location: London
 Outfit: Lunar Cosmos 524
View Monty15's Profile View Profile   Reply to Monty15 Reply   Quote Monty15 Quote  
Joined: 17/9/2015

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Forum Posts:   2328

Site Reviews Total: 1
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 1  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 6
Site Nights 2018: 0

Apart from showing fully booked for next five days, no general problems indicated! If you had a pre-agreed booking, I'd be laying into CAMC pretty damned hard! You don't don't pull stunts like that on me without finding out I'm ruthless in seeking revenge/recompensation! If they've cocked up, THEY pay!


Don't forget to leave a review of the campsites you have visited this year or last!


via mobile 09/6/2024 at 10:28pm
 Location: Gloucestershie
 Outfit:  Fiat Ducato campervan
View kenles's Profile View Profile   Reply to kenles Reply   Quote kenles Quote  
Joined: 25/2/2007

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Forum Posts:   1541

Site Reviews Total: 0
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

I don't think they would be full as last time I went there in August two years ago it was less than half full
Do they still six notices at the entrance to tell you not to get there till after 1 PM


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via mobile 09/6/2024 at 11:18pm
 Location: Ayrshire
 Outfit: Auto-Sleeper MHs
View Fiona W's Profile View Profile   Reply to Fiona W Reply   Quote Fiona W Quote  
Joined: 10/4/2007

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Forum Posts:   5144
Tent Reviews:   1

Site Reviews Total: 234
Site Reviews 2024: 18 
Site Reviews 2023: 8  
Site Reviews 2022: 12 
Site Reviews 2021: 10 
Site Reviews 2020: 4  
Site Reviews 2019: 9  
Site Reviews 2018: 18 
Site Nights 2024: 37
Site Nights 2023: 25
Site Nights 2022: 32
Site Nights 2021: 25
Site Nights 2020: 20
Site Nights 2019: 28
Site Nights 2018: 30

Quote: Originally posted by kenles on 09/6/2024

Do they still stick notices at the entrance to tell you not to get there till after 1 PM



All CAMC sites do that now, otherwise there might be a queue out onto the main road of people who want the pick of the available pitches. I think it was an earlier checkin before? but people can’t come in until others leave & if you’re the one leaving, you’d be complaining about having to set the alarm at 0600.


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2024 = 20 sites / 41 nights. 2023 = 9/23. 2022 = 13/35. 2021 = 11/29. 2020 = 4/20. 2019 = 13/35. 2018 = 20/33. 2017 = 10/22. 2016 = 19/33. 2015 = 15 sites / 27 nights. Didn't count 1976 to 2014.


10/6/2024 at 8:25am
 Location: Worcestershire
 Outfit: Buccaneer Cruiser
View iank01's Profile View Profile   Reply to iank01 Reply   Quote iank01 Quote  
Joined: 30/6/2004

Diamond Member
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Forum Posts:   4061

Site Reviews Total: 5
Site Reviews 2024: 1  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 5
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 10
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Quote: Originally posted by kenles on 09/6/2024
I don't think they would be full as last time I went there in August two years ago it was less than half full
Do they still six notices at the entrance to tell you not to get there till after 1 PM



What is the point of the notice at the entrance as you need to be there to read it. Thank goodness we gave up on CAMC sites many years ago and saved a small fortune!


Don't forget to leave a review of the campsites you have visited this year or last!


via mobile 10/6/2024 at 9:17am
 Location: Luton (no jokes plea
 Outfit: Coachman and Hyundai
View Mrs. Bonce's Profile View Profile   Reply to Mrs. Bonce Reply   Quote Mrs. Bonce Quote  
Joined: 05/6/2006

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Forum Posts:   12698

Site Reviews Total: 384
Site Reviews 2024: 21 
Site Reviews 2023: 26 
Site Reviews 2022: 37 
Site Reviews 2021: 26 
Site Reviews 2020: 11 
Site Reviews 2019: 30 
Site Reviews 2018: 31 
Site Nights 2024: 102
Site Nights 2023: 119
Site Nights 2022: 154
Site Nights 2021: 140
Site Nights 2020: 63
Site Nights 2019: 132
Site Nights 2018: 134

Don't all sites state their arrival time online?


via mobile 10/6/2024 at 9:54am
 Location: Ayrshire
 Outfit: Auto-Sleeper MHs
View Fiona W's Profile View Profile   Reply to Fiona W Reply   Quote Fiona W Quote  
Joined: 10/4/2007

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Forum Posts:   5144
Tent Reviews:   1

Site Reviews Total: 234
Site Reviews 2024: 18 
Site Reviews 2023: 8  
Site Reviews 2022: 12 
Site Reviews 2021: 10 
Site Reviews 2020: 4  
Site Reviews 2019: 9  
Site Reviews 2018: 18 
Site Nights 2024: 37
Site Nights 2023: 25
Site Nights 2022: 32
Site Nights 2021: 25
Site Nights 2020: 20
Site Nights 2019: 28
Site Nights 2018: 30

Quote: Originally posted by Mrs. Bonce on 10/6/2024
Don't all sites state their arrival time online?



Most independent sites have a “leave by” time / an “arrive after” time, usually an hour later, the exceptions being small sites run by their owners rather than paid managers. As early as 10/11, as late as 1/2 pm. Yes, online but not everyone books before turning up.
The difference is that CAMC has a sign. CCC does not have a sign, they just close Reception over lunch: so their sites have an entry queue instead, sometimes blocking people trying to leave.

-------------
2024 = 20 sites / 41 nights. 2023 = 9/23. 2022 = 13/35. 2021 = 11/29. 2020 = 4/20. 2019 = 13/35. 2018 = 20/33. 2017 = 10/22. 2016 = 19/33. 2015 = 15 sites / 27 nights. Didn't count 1976 to 2014.


via mobile 10/6/2024 at 10:05am
 Location: Luton (no jokes plea
 Outfit: Coachman and Hyundai
View Mrs. Bonce's Profile View Profile   Reply to Mrs. Bonce Reply   Quote Mrs. Bonce Quote  
Joined: 05/6/2006

Diamond Member
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Forum Posts:   12698

Site Reviews Total: 384
Site Reviews 2024: 21 
Site Reviews 2023: 26 
Site Reviews 2022: 37 
Site Reviews 2021: 26 
Site Reviews 2020: 11 
Site Reviews 2019: 30 
Site Reviews 2018: 31 
Site Nights 2024: 102
Site Nights 2023: 119
Site Nights 2022: 154
Site Nights 2021: 140
Site Nights 2020: 63
Site Nights 2019: 132
Site Nights 2018: 134

We always book and use CLs/CSs as you know Fiona. I can't remember any site that doesn't show an arrival time but perhaps we have been lucky.


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10/6/2024 at 11:40am
 Location: London
 Outfit: Lunar Cosmos 524
View Monty15's Profile View Profile   Reply to Monty15 Reply   Quote Monty15 Quote  
Joined: 17/9/2015

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Forum Posts:   2328

Site Reviews Total: 1
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 1  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 6
Site Nights 2018: 0

Quote: Originally posted by Fiona W on 09/6/2024
Quote: Originally posted by kenles on 09/6/2024

Do they still stick notices at the entrance to tell you not to get there till after 1 PM



All CAMC sites do that now, otherwise there might be a queue out onto the main road of people who want the pick of the available pitches. I think it was an earlier checkin before? but people can’t come in until others leave & if you’re the one leaving, you’d be complaining about having to set the alarm at 0600.




CAMC sites have some variation in earliest arrival times, my favourite Lake District site is 10am, but then site roads and public access roads can cope with 'comings and goings' at the same time, plus they have a number of temporary overnight 'late arrivals' bays that could be used to 'hold' early arrivals until a spare pitch becomes available if very full.

The site I use for storing my van has a rather curt 'Go away and don't return until after 1pm' sign on it now I noticed! TBF, there is no 'holding' space, certainly for anything like a car and caravan, and the site entrance road is only one vehicle wide, so an incoming queue would block anyone leaving! Not any parking space on nearby public access roads either. Arriving before a pitch is available really is problematic!

I don't really have a problem with a set earliest arrival time around midday (so long as I have prior knowledge!), I've seen sites with something like 4pm as earliest arrival, now that puts me off them! TBH, more miffed by sites that have early departure times, being on my own, and even doing a lot of prep the day before, it seems to be a lot of frantic effort to be ready to roll by 10.30am! As my van is inherently near it's MPTLM, I prefer to load a lot of stuff into the car rather than leave it in the van, so time needed to shift stuff to car as well as all the caravan prep for travel. .... and of course the dog, who needs a 'walk' before the journey!



Don't forget to leave a review of the campsites you have visited this year or last!


via mobile 10/6/2024 at 4:07pm
 Location: North Wales
 Outfit: Campervan
View Dot P's Profile View Profile   Reply to Dot P Reply   Quote Dot P Quote  
Joined: 27/3/2008

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Forum Posts:   402

Site Reviews Total: 725
Site Reviews 2024: 42 
Site Reviews 2023: 24 
Site Reviews 2022: 36 
Site Reviews 2021: 16 
Site Reviews 2020: 9  
Site Reviews 2019: 59 
Site Reviews 2018: 45 
Site Nights 2024: 84
Site Nights 2023: 52
Site Nights 2022: 66
Site Nights 2021: 39
Site Nights 2020: 12
Site Nights 2019: 81
Site Nights 2018: 115

The site has updated today they have 'removed unwanted guests' and will be vack open tomorrow.
Seems they had a reason for closing


11/6/2024 at 5:45pm
 Location: Devizes Wiltshire
 Outfit: MWB VW Crafter PVC
View dk168's Profile View Profile   Reply to dk168 Reply   Quote dk168 Quote  
Joined: 19/6/2009

Diamond Member
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Forum Posts:   9596
Tent Reviews:   6

Site Reviews Total: 56
Site Reviews 2024: 9  
Site Reviews 2023: 9  
Site Reviews 2022: 8  
Site Reviews 2021: 9  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 45
Site Nights 2023: 47
Site Nights 2022: 46
Site Nights 2021: 34
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

I deleted the voicemail message immediately after hearing it as I was so annoyed, something about they had no choice but to close, and they would be giving me a full refund.

I did not need that kind of hassle Sunday evening after spending a very long day out and about being an organiser for a big outdoor charity event.

I shall give them the benefit of the doubt, being the first occurence.

DK

-------------
* Apple The Campervan - A Van For Work, Rest And Play! *
- 2025 - inc. FR & DE
- 2024 - 10/56 inc. FR & NL
- 2023 - 48 inc. FR
- 2022 - 49
- 2021 - 34
* Ex-tenter & solo female camper *
* Treat life events like a dog: If you can't eat it, play with it, or hump it, p1$$ on it and walk away! *


via mobile 11/6/2024 at 7:03pm
 Location: Shropshire
 Outfit: Bailey Phoenix GT 75
View 664DaveS's Profile View Profile   Reply to 664DaveS Reply   Quote 664DaveS Quote  
Joined: 24/7/2007

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Forum Posts:   4382

Site Reviews Total: 55
Site Reviews 2024: 2  
Site Reviews 2023: 8  
Site Reviews 2022: 6  
Site Reviews 2021: 6  
Site Reviews 2020: 0  
Site Reviews 2019: 3  
Site Reviews 2018: 4  
Site Nights 2024: 16
Site Nights 2023: 55
Site Nights 2022: 54
Site Nights 2021: 56
Site Nights 2020: 0
Site Nights 2019: 20
Site Nights 2018: 41

Sounds like they had an invasion of the undesirable caravan dwellers

-------------
DS-There's more to life than football!!!


12/6/2024 at 8:40am
 Location: Worcestershire
 Outfit: Buccaneer Cruiser
View iank01's Profile View Profile   Reply to iank01 Reply   Quote iank01 Quote  
Joined: 30/6/2004

Diamond Member
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Forum Posts:   4061

Site Reviews Total: 5
Site Reviews 2024: 1  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 1  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 5
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 10
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Quote: Originally posted by 664DaveS on 11/6/2024
Sounds like they had an invasion of the undesirable caravan dwellers



Yep it is the season for rats!


12/6/2024 at 11:39am
 Location: London
 Outfit: Lunar Cosmos 524
View Monty15's Profile View Profile   Reply to Monty15 Reply   Quote Monty15 Quote  
Joined: 17/9/2015

Diamond Member
Diamond Member

Forum Posts:   2328

Site Reviews Total: 1
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 1  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 6
Site Nights 2018: 0

Quote: Originally posted by dk168 on 11/6/2024
I deleted the voicemail message immediately after hearing it as I was so annoyed, something about they had no choice but to close, and they would be giving me a full refund.

I did not need that kind of hassle Sunday evening after spending a very long day out and about being an organiser for a big outdoor charity event.

I shall give them the benefit of the doubt, being the first occurence.

DK



Customer service!
Nearly EVERY situation is acceptable to customers IF you explain it correctly and in sufficient detail for them to grasp WHY you can not deliver as expected when it's events outside of your control! What p**ses people off (and rightly so!) is a dismissive inadequate explanation that leaves them put out, but not really knowing why! CAMC demonstrated that attitude a while a go with their cyber attack handling!

Business reputations are built or broken by how they deal with the bad stuff!

I've done customer services as a company's technical representative, and was considered very good at it, having customer thank ME for giving them bad news with honesty and justifiable reasons, and the company 'lumbering' me with the task because I got the very best customer responses to be expected, don't think we ever lost a customer on my watch!




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