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Don't forget to leave a review of the campsites you have visited this year or last!
Don't forget to leave a review of the campsites you have visited this year or last!
29/11/2024 at 11:50am
Location: London
Outfit: Lunar Cosmos 524
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Joined: 17/9/2015 Diamond Member 
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There seems to be a vast difference between CL/CS/independent sites and their booking arrangements in my experience, and I think a lot of it is down to how good they are as business managers.
Recently booked a CL, and it had a full blown online presence (entirely independent of CAMC), which handled every aspect of the booking, and in fact the owners were redundant in the process as pretty much all automated, and self pitching on fully pre-paid, pre-allocated pitch on arrival ….. then again I've booked other sites over the telephone with owners (when I can actually get an answer! - multiple attempts!) and paid the full cost in cash on arrival after 'knocking on the door of the cottage up the lane'!
TBH, the automated online booking was a bit of a PITA, as COMPLETE overkill with all the excess details needed to progress through the system, obviously a software system aimed somewhat higher than a humble CL site!
On the other hand, an unconfirmed in writing booking over the phone leaves you a tad anxious that it may not be honoured on arrival for a number of reasons, and I really don't like withdrawing a wad of cash from the bank and travelling around with it in my pocket, then having no receipt as proof of payment!
Ideally, an online availability calendar, a written confirmation of booking, and payment by card or bank transfer suits me perfectly.
There are a surprising number of sites still accepting cheques though! When I was in business, my heart sank if a client paid by cheque. Time and effort to bank then a delay in being sure funds were cleared! … and I don't recall writing a cheque in probably decades!
Slightly off topic, but an example of how to get it VERY wrong! CAMC!!!!! Despite availability of a number of software packages specifically written for campsite management and bookings, and apparently successfully used my many camp sites, the most recent update to the club booking system is a mangelated version of a cruise ship booking system, or so I'm told by club staff on several occasions! To the public user it's as clunky as hell, but on the staff end it's even worse! Apparently your ARRIVAL date appears on the system as DEPARTURE date (as in ship sailing!), pitch number is a cabin number, payments are 'tickets', etc. etc.!!!! It's hated by staff perhaps even more then members! ….. and allegedly the club paid £4m for it!!!!!!!! …. AND 'trained' their staff in it's use by an online video without actual hands on access to software until it went live! ….. that would explain the weeks of chaos at it's implementation!
Maybe be careful what you wish for when being critical of telephone bookings and cash payments, it can be MUCH worse!!!! 
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Don't forget to leave a review of the campsites you have visited this year or last!
Don't forget to leave a review of the campsites you have visited this year or last!
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via mobile 29/11/2024 at 7:12am
