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Topic: Should you be asked your size?
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Don't forget to leave a review of the campsites you have visited this year or last!
Don't forget to leave a review of the campsites you have visited this year or last!
Don't forget to leave a review of the campsites you have visited this year or last!
24/6/2006 at 4:01pm
Location: Outfit:
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Quote: Originally posted by swaleuk on 23/6/2006
My friends booked a pitch for us next weekend and I then, after reading some comments on here, I asked him to let the owner know that we had a 'large' tent (ours has 3 pods and a centre area). He phoned and told the owners (on Tuesday) and they called him today (Friday) and told him that the tent was too big for their normal pitches and that he 'might' be able to find us space in a field near the site (no electric)!
We've had to find another site, which thanks to UKCS we've been able to get a pitch (in the site down the road from original site) that will accommodate our tent.
Should you, on booking, be asked how big your tent is? It would save a lot of messing about. If we hadn't thought to let them know, we'd have got there and not been able to pitch our tent!
The thing that concerns me in this sorry tale is the fact it took 3 days for the site to say "no can do", especially if your friend spoke to someone. E-mail and electronic communication's a different beast - servers can go down, internet connections fail etc, computers be sick..; but surely if speaking to someone an answer should be forthcoming, if not straightaway, within an hour or so? Did you ask for hook-up right from the off - not everywhere has it available on every pitch?
In my opinion, both campers (in the widest sense, so including caravanners etc) and owners should share the "duty of care" inherent in booking and making sure that all parties involved know of (changes to) pertinent details for holidays.
Glad you managed to find somewhere else though - in a few weeks time when the children are off school you might not be so lucky :( .
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