Dear Sian
We at Sandy Balls are truely sorry that you did not enjoy your holiday with us and that you found us to be expensive, as I do not have all your details I am unable to contact you personally, so at the risk of sounding defensive I would like to answer your concerns.
The cost of your pitch- we are a large site that at this time of the year have up to 3000 visitors on site to manage, for this we have around 270 employees, we offer 2 restaurants, a large leisure centre with 2 pools & a gym, an on site Spar, 2 play parks, games room, a soft play area for children & organisied night entertainment.
but best of all we offer access to a 100 acres of private forset & 400m of the River Avon for your pleasure free of charge.
Blocked pitch drain - At this time of year as one party is leaving another is ready to pitch so we do rely on campers to report faults, we have 300 pitches which we don't always get a chance to check before the next party arrives, if faults are reported and nobody responds then please request a manager so we get the opportunity to correct our procedures.
Bored children- We try to cater for children through our activities & play parks,however as hard as we try we don't always get it right to suit everybody, for this reason we urge visitors to fill in our site questionaires which has a section on suggestions to improve for holiday.
The leaking toilet - We did have a problem in one of our blocks, however this was not dirty toilet water it was fresh water from a line that had to be temporary repaired so that we did not have to close the block at its busiest & inconvenience our visitors, unfortunately the temporary repair had to be repeated a number of times as it didn't always hold.
As I have said above please take this response as one of concern rather than one of defense & we at Sandy Balls are deeply sorry for your bad experience. Unfortunately Andrew Howe is away on holiday and is not aware, at this moment, of your letter.
Should you wish to contact me directly you can do so on 01202 651203 or on brett at sandy-balls.co.uk
Regards
Brett Turner
Site Services Manager
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