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I would say they certainly should tell you on booking...apart from anything else, who wants to have to carry the extra weight and end up with an awning stuck in the caravan if it can't be erected?

I can only think of one reason for that, and that is to cram as many units into as small a space as possible. Assuming the usual pitch price includes an awning I would ask for a rebate!!

Thanks for that shenmarlin, we had also enquired about staying at this site. We have been in constant touch over the last couple of weeks and there has been no mention of awnings not being allowed. We have not confirmed our booking and now with this info we will staying home as i could not spend a week at this time of year without putting up the awning. I think it is disgreaceful that they were leaving it until arrival to give you this info.  

Are you still going? If so would you let us know how you went on and what entertainment was available as trying to get the info from the site is like getting blood from a stone. The website has been under construction for most of the year and that does not help.

Hope you enjoy it if you do go

If customer service is bad when you are enquiring to book, it's certain to be lousy if you get a problem on site, after you've paid up!!!

Bertie.